Hyatt Ziva Cap Cana Reviews

Beautiful location. Would definitely come again for another vac ation.

The best hotel in the Dominican Republic

Everything was amazing! My husband and I are very picky about food and drinks and it was top notch here. All fresh fruit juice and top shelf liquor and really great food with lots of healthy options. The service was also amazing and the beach is absolutely gorgeous! We will be back!!

Checke-in took almost one hour; then we noticed the staff checked in guests who paid tips faster, so we had to pay tips to make the process faster. There was nothing around the property. Also, I believe the food could be better.

Beautiful resort, amazing service, so many choices of fabulous restaurants, was really great!

This is a great resort with marvelous architecture, spacious, clean and comfortable rooms with access to white sand beach with beautiful blue waters. The package is relatively expensive and everything was top notch and the only thing that can be improved is food options. The buffet food was great with multiple stations to prepare warm food for you but overall despite multiple restaurants, I feel fine dining is missing and there is only one restaurant that caters to folks at the beach and pool and waiters seemed overwhelmed. Staff are friends and helpful but their English is not great. We were at the resort for the new year and they had a great ceremony with music, champagne and fireworks. Overall, we really enjoyed our stay here and highly recommend it for a family vacation.

Bad experiences during our family vacations in Ziva My wife got food poisoned eating in the restaurant called Tempest. The personal that cook the food clearly is not aware about how to avoid cross contamination while preparing the meals. Just keep an eye on how the handle the food in front of you and you will realize that I'm talking about. Once that my wife had symptoms of food poisoning, the on-premises doctor wanted to take my wife to a "nearby clinic" given that she needed IV rehydration and IV antibiotics, also she was going to be translated to the clinic using an ambulance. We call our physician at home and they recommended a different path to follow that only require over the counter meds and drink plenty of fluids. She was feeling better in 24hrs following his advise. Clearly the people of the on-premises doctor office were looking for a way to make more money. Overall, the quality of the food is average or even lower. Per example, on the buffet restaurant called "El mercado" there was a day on which they served Mexican food, but it was so bad that made me repent to not going to other option that night. On the positive side, I should say that the people in charge of the bakery is good (regardless of the restaurant). On top of that, we left some clothes unattended for around 45 mins in the chairs nearby the infinity pool; and when we came back they "disappear", it made me feel uncomfortable to take anything else with me outside of the room besides the room key.

Staff was all great, and facility was beautiful. Good food and beverages. Loved it!

Place was beautiful, clean and pools were great. My daughter loved the water park as well. I guess my family and I did love the food - not a lot of vegetarian options that werent bland.

Great hotel, amazing beach and pool. Food is good but wasn’t great

It is a fantastic property. All staff has an "above and beyond motto" because they always try to help while keeping all the areas spotless. My family and I don't have a single complain about the process or the stay.

Exceeded all our expectations. An absolutely amazing place for a family vacation.

We Like the beach, food is good, good place to visit. although it was quite expensive.

This was my first time out of the country and I absolutely loved everything about it! The resort was beautiful and everyone was so nice and friendly. I have never done an all inclusive resort until I stayed here and now I don’t think I’ll book any other way. It was a true vacation. You really don’t lift a finger. Room service cleans and stocks your room a few times a day, we had a butler and could ask for anything at any time. 24/7 room service was amazing. Also all of the servers around the resort and on the beach serving drinks. It was such a relaxing and fun vacation. I know when I go back to Punta Cana I’ll be staying here.