Hotel Mamá Carlota Reviews

Very pleasant stay! So quite and clean and the staff was wonderful.

La habitación es adecuada. Un poco ruidoso desde temprano cuando empiezan a limpiar las habitaciones. Buena ubicación

Enjoyed our stay of 4 nights. Room modernist with up to date facilities. Property manager spoke English and helpful. Extra water available on demand. Breakfast included served in restaurant adjacent to hotel.

Parking is a few blocks away, this was not told on ******* web site. Booked with breakefes inclooded. Was told the next morning by stuff, there is no braekefest. Safe your monney

Really lovely, small hotel walkable to mist everything you want to see nearby. Rooms are simple but chic and great option for the price

this hotel has a good location and some charm but Queretaro gets very hot most of the year and the lack of air conditioning made the room unbearable. They have a roof fan but it made a horrible grinding noise all night long. Also, they say the parking is over 3 blocks away. Even with a working fan the room was very hot making sleep almost impossible.

The photos showed a more modern hotel, however, it was quite nice. The staff super nice and friendly

I liked everything! Location, service, parking included, breakfast location. Only thing I did not like it, was the fan. Too noisy at night and was very hot the room. If they are able to change the fan, that would be very helpful for the guests.

I like the location of this property and that it was a good price. However, the towels were a bit too old! Breakfast which was included was not in the property but rather a few minutes walk away and not great. Great to know that it is an eco hotel, however I didn’t like the fact that I couldn’t have a cold shower in the middle of the day when the heat was tremendous!

Excellent in service, cleanliness, and especially the queen size beds. This is a great benefit, most hotels only provide double beds. I suffer from a bad back and the mattresses were nice and firm. Humberto, the daytime manager and Alfonso, the nightime manager were very helpful, arranging for our ride to airport etc. 10 minute walk to main plazas and churches of Centro Histórico. Outside doors are always locked, you feel very secure. The choice of breakfast is quite varied and filling. It includes American coffee and fresh squeezed orange. Only reason they did not receive excellent rating in condition was that water pressure was low in shower. We would also recommend a screen so the balcony doors could be fully opened and breeze would enhance the fan's breeze.

This property does not have A/C nor heaters. When walking around in 80-89 degrees Fahrenheit weather you want to a cool room not a room that is hotter than the outside. The room also does not have a refrigerator to keep water cold to refresh yourself and the room also did not have a safe. My kids and I had to stay at another hotel for the remainder of our vacation after 1 unbearable night where we couldn’t sleep because it was so hot. We were not offered a refund. Also, the food that is offered daily with your stay is at a restaurant that is about 10-15 minute walk away. I would never stay there again, I have no idea how they can be in business without A/C or heaters for the winter.

We liked it. Only objection is not to have coffee available at the hotel (best would be at the room). That was the only factor not to rate our stay as excellent

they had no hot water on the shower, they said they were going to fix it, but I had the same issue both nights I spent there, that really sucks, I had to take cold showers all my stay

This hotel is very clean personal very friendly. The only thing I wish they would have is a coffee maker in room. I need my morning cup, also don’t expect breakfast they don’t have a restaurant.