San Antonio Marriott Rivercenter on the River Walk Reviews

Nice and clean hotel.

Did not have my reservation, had to wait 30 minutes for them to find my a room and no compensation was provided.

Great environment for family;excellent staff the reception and kitchen and bar and the food and bar was great .looking forward for another stay

The over all stay was nice everything is walking distance which was super convenient since we didn’t have to drive anywhere, the only thing that happened was they charged us twice, and wouldn’t return it, they put a hold on it until we checked out so we had two charges and had to wait until our stay was over to receive that money back. They said there was a mix up or something. Luckily it didn’t affect us but it was a $800 hold plus our actual charge for the room. So that ******. But other than that it was a nice place to stay they made rooms smaller from what they use to be but has nice updated restroom and nice views.

Management lied to my face. Dirty and got sick. You have to walk to the cafe because no room service or rented movies or bellhops. Everyone eats in the center where you walk in. $46 parking limited. Homeless people. No taxis or hotel shuttle

HVAC set to "AC" in winter ao rho hwt didn't wasn't available until a tech came up to fix it. The bathroom being dropped for two hours and we used a trash bit to catch the drop. No explanation as to what that was about. The electrical outlet in the room had some sort of "safety feature" (?) that presented the lamp from being plugged in No instructions available to help with this--and no use of lamp. The room wasn't worth the cost. . That said, the beehives on the roof were great, and the staff was amazing in helping with a friend's health crisis (low blood sugar) in the middle of the night. Much, MUCH appreciated.

We very much enjoyed our stay at this hotel. It is large and held a lot of people on NYE but we still never heard anything when we went to bed. Housekeeping was great. Right on the Riverwalk but not at a particularly noisy end and it is attached to a mall and several restaurants which was convenient. We’d stay here again.

Unexpected charges, Staff was not knowledgeable about certain chargesthrough ******* app, Having to pay for parking was a inconvenience.

Check in was rather awkward. Was greeted and then asked if I had already checked in. How could I if I had just arrived? Had to stand there and wait while others checked in with no issues. Even though we ended up getting our room, it was rather uncomfortable having to wait as if I had done something wrong.

From the moment we checked in we felt welcome. The front desk person was very courteous and polite and offered many suggestions that enhanced our stay. We would highly recommend this property!

The pool was not working. We got offered to swim on a property across the street but that pool was not working either.

I’ve been staying at the Mariott RC for over 35 years and I wouldn’t stay anywhere else. The staff there are unbelievably nice and treat us like family. There’s a reason that a lot of the staff have been there for years and years.

The stay itself was good but really upset me is related to the reservation. My reservation had an upgrade option for $5 that included free valet parking. When I checked in at the hotel the front desk didn't have it on their end. The clerk said that's ok, I'll remove the valet charge. After my stay when I got the email bill, I was charged $50 for the one night valet charge. Infuriating on a couple levels. One, that Orbitz reservations and Marriott communications were not the same, and two, the clerk said she removed the charge, but didn't. Makes me feel like if I hadn't looked at the bill, they would have got away with it. How hard is it for what you book online to be the same as when you check in?

Amazing Customer Service!!! We arrived and received Mexican Candy, Complimentary Drinks, Free Tour Ride of the RiverCenter and Credit for eating in their restaurants. It is near restaurants, tourist attractions and a very Inviting Atmosphere!!!