Katikies Chromata Santorini - The Leading Hotels of the World Reviews

Response from Property: Dear valued guest, Thank you for taking the time to provide us with your detailed feedback about your recent stay at our hotel. We greatly appreciate your kind words about our staff, especially Georgia, our manager, who went above and beyond to ensure your satisfaction. We value your input and would like to address the pros and cons you mentioned. We're thrilled to hear that you enjoyed the beautiful views of the Caldera and that our staff was kind and attentive throughout your stay. We take pride in providing exceptional service, and it's always rewarding to receive such positive feedback. We understand your concerns regarding the stairs. Our property is built on the cliffs of the island, offering breathtaking views but also requiring navigating staircases. We apologize if this aspect was not adequately communicated before your arrival. We appreciate your feedback and will consider how we can better inform future guests about this feature. We apologize for the inconvenience caused by the mini bar not being restocked daily in your room. Your feedback is important to us, and we will address this with our team to ensure it is rectified moving forward. We appreciate your understanding and bringing this matter to our attention. Regarding the room size and the shared AC unit, we apologize for any inconvenience caused. We offer a range of room options, and we regret if the original room assigned did not meet your expectations. Your feedback will be valuable for us to make improvements and enhance the overall guest experience. Once again, we thank you for your valuable feedback and for choosing to stay with us. If you have any further comments or if there is anything we can do to make amends, please do not hesitate to reach out to us directly. Warm regards. Katikies Chromata Team

Response from Property: Dear guest, We're thrilled to have been part of your exceptional holiday experience at Katikies Chromata! From the moment you arrived until your departure, we're elated that every aspect of your stay was nothing short of magnificent. Our team takes pride in offering efficient and friendly check-in, and we're delighted that you appreciated the welcoming bottle of rose. It's wonderful to hear that your room, the pool, and the terrace views left you enchanted. We're grateful for your praise of our housekeeping, laundry, and room service, and we're thrilled that our breakfast offerings met your expectations. Creating memorable moments, such as the birthday and anniversary surprises, brings us joy, and we're thrilled they enhanced your stay. We're equally delighted that our restaurant's degustation menu stood out as an extraordinary dining experience. Your recognition of our efforts and exceptional guest service warms our hearts. Thank you for considering us one of your top holiday experiences. We can't wait to welcome you back for more unforgettable moments. Warmest regards, Katikies Chromata Team

Response from Property: Dear valued guest, Thank you so much for your wonderful review of your recent stay at Katikies Chromata. We are thrilled to hear that you had a refined luxury experience, and that our staff went above and beyond to ensure your vacation was truly exceptional. It's delightful to know that our villa exceeded your expectations in terms of comfort, functionality, and connectivity to the broader hotel. The large private lounge space and pool were carefully designed to provide our guests with an unparalleled level of luxury and relaxation. Our team takes great pride in offering personalized service and attention to detail, and it warms our hearts to read that you were impressed with the level of care you received. We will definitely share your kind words with Stella and the entire concierge team, as they continuously strive to ensure every guest has a memorable experience. Your feedback is invaluable to us, and we sincerely appreciate you taking the time to share your experience with us and other travelers. We hope to welcome you back in the near future for another unforgettable stay at Katikies Chromata. Warmest regards, Katikies Chromata Team

Response from Property: Dear valued guest, Your review has left us absolutely elated and grateful for your kind words! Thank you for taking the time to share your incredible experience at Katikies Chromata. Your appreciation of our service and staff fills us with pride. We believe that genuine care and outstanding service are the pillars of a memorable vacation, and we are delighted that every member of our team, from the front desk staff to housekeeping, dining, and the drivers, made a positive impact on your stay. Ensuring our guests feel welcome, cared for, and well-attended is of utmost importance to us, and it warms our hearts to know that their efforts left such a lasting impression. Thank you for the highest recommendation you have given us. It means the world to us, and we sincerely hope to have the honor of welcoming you back to Katikies Chromata for another extraordinary vacation in the future. Warmest regards, Katikies Chromata Team

Response from Property: Dear Carolyn, Thank you for sharing your wonderful experience at Katikies Chromata! We are thrilled to hear that you had an amazing stay and enjoyed the beautiful views overlooking the caldera. It's fantastic that all the rooms, catering to a wide range of accommodations, were fabulous and offered stunning views, some even with private pools. We're delighted to hear that our staff, especially Stella, provided you with exceptional service. We will make sure to pass along your kind words to her. At Katikies Chromata, we strive to create a warm and welcoming atmosphere, and it's great to know that our team was friendly, kind, and always ready to assist you with your every need. Once again, thank you for choosing Katikies Chromata and for sharing your fantastic review. We hope to have the pleasure of welcoming you back in the future for another memorable stay! Warmest regards, Katikies Chromata Team

Response from Property: Dear Josh, Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay at our hotel was a little slice of Heaven. It brings us immense joy to know that you found our rooms amazing and were captivated by the stunning views that surrounded you. We greatly appreciate your kind words about our front desk staff. Ensuring that our guests feel welcomed and attended to is one of our top priorities, and we are glad to hear that our team met your expectations. We apologize for the inconvenience you experienced with the size of our pool. We understand that during peak hours, it may have been challenging to accommodate all our guests comfortably. We appreciate your feedback on this matter, and we will definitely take it into consideration as we strive to enhance our facilities for the future. Regarding the behavior of the pool staff, we deeply regret any disappointment caused. Providing exceptional service with a friendly and welcoming attitude is fundamental to our hotel's ethos, and we apologize if this was not reflected during your visit. We will address this issue with our team to ensure that such instances are not repeated. Nevertheless, we are thrilled that your overall stay was memorable, and we are honored to have you as part of our Katikies Family. Your recommendation means the world to us, and we look forward to welcoming you back for another enchanting escape in the future. Warmest regards, Katikies Chromata Team

Response from Property: Dear WeiJ281, Thank you for taking the time to share your experience with the Trip Advisor community. We are absolutely delighted to read that you enjoyed every moment of your stay with us. We are also happy to know that you appreciated the professionalism and the friendliness of our staff members. We hope to have the pleasure of welcoming you back again soon! Best regards, Katikies Chromata team

Response from Property: Dear Antonio, Thank you for taking the time to share your fantastic experience at our resort! We're thrilled to hear that you had an amazing and romantic stay, complete with breathtaking views. Our team will be delighted to know that their welcoming and accommodating service made your stay even more enjoyable. We're proud to have such dedicated team members. It's wonderful to know that you found your room beautiful and were impressed by the awe-inspiring views of the caldera and the captivating sunsets. The convenience of a short walk to Fira and the charming villages in the vicinity is indeed a special feature of our location. We're equally pleased that you found our food not only delicious but also visually enticing. Our culinary team takes great pride in creating memorable dining experiences for our guests. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another extraordinary visit in the future. Warmest regards, Katikies Chromata Team

Response from Property: Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoyed your stay and experience at our establishment. It's great to know that you appreciated our prime location, the stunning views, and the exceptional dining experience at Koukoumavlos. We take pride in offering a serene atmosphere that allows our guests to truly unwind and escape the hustle and bustle. Our dedicated staff members always strive to provide top-notch service, and we're delighted that their efforts made a positive impact on your visit. Your recommendation means the world to us, and we can't wait to welcome you back for another memorable stay in the future. Warm regards, Katikies Chromata Team

Response from Property: Dear valued guest, We are thrilled to hear about your wonderful Santorini experience at Katikies Chromata! It's great to hear that Stella, one of the concierge staff, played a pivotal role in ensuring you had an incredible stay. Thank you for sharing your positive experience with Katikies Chromata. It is wonderful to know that you had an incredible time and that the hotel and its staff played a significant role in making your Santorini visit truly special. It is also great to hear that you found the food at the hotel to be amazing. Once again thank you for your positive feedback and we hope to have the pleasure of welcoming you back again soon for another memorable stay. Warmest regards, Katikies Chromata Team

Response from Property: Dear Michael, Thank you for taking the time to share your experience with us. We are thrilled to hear that you had an amazing stay and that everything was up to your expectations. We are also very happy to be considered as the best hotel in the island, it brings us immense joy and proudness. Once again thank you for your kind words and we hope to see you again for another memorable stay! Warmest regards, Katikies Chromata Team