Grand Hotel Millennium Sofia

Stayed at a suit which was quite spacious. Spa facilities particularly sauna was great.

The hotel is very comfortable in great location and restaurants are very good eating and parking in the underground , service and cleaning best 👌

Spacious room however low quality amenities. Housekeeping staff was very friendly & professional, same could be said about the concierge.  Reception staff weren’t great however - not the list friendly or welcoming. Overall, the hotel was well located, with spacious rooms and great restaurants. However, the amenities were lacking and reception staff weren’t as friendly as one would expect from a 5 star property.

the best luxurious hotel in the city , perfect location , good restaurant choices

Great and big rooms, great view. The location is not so good .

Nice room with Mountain View but the service from the big guy at the reception is not up to the standard of a 5 star hotel.

The hotel was amazing best i’ve ever stayed at It was our first anniversary and my girlfriend really loved the room and everyone was very nice and helpful we would definitely be back

It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better. Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.

Comfortable environment, suitable for business travel