Number 11 St Julian's Malta - Handwritten Collection Reviews

Response from Property: Thank you for sharing your feedback about your experience at Number 11. We're delighted to hear that you enjoyed the youthful and modern ambiance of our hotel, with tasteful and stylish decor. Providing excellent service is a top priority for us, and we're glad we could meet your expectations in this regard. We're thrilled that you had a great time at our rooftop pool and bar, enjoying the stunning views of the surroundings. It's always a pleasure to offer a relaxing and enjoyable space for our guests to unwind. While we're glad to hear that you found the room to be great, with a nice bathroom and shower, we appreciate your feedback regarding breakfast. We continuously evaluate our offerings, and your input helps us identify areas for improvement. We'll take your comments into consideration to enhance our breakfast selection for a more varied experience. We're pleased that you enjoyed the restaurant in the hotel, particularly the great cocktails. It's wonderful to know that we could provide you with a satisfying dining experience. We understand that the Paceville area may not be everyone's preference, and we appreciate your honest feedback about it being urban and built-up. However, we're glad that our hotel's location allowed for easy access to the vibrant nightlife, including good bars, restaurants, and clubs, for those seeking an energetic atmosphere. Thank you for taking the time to share your thoughts. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience. Best regards, From all of us at No 11

Response from Property: Thank you for choosing Number 11 as your accommodation during your first trip to Malta. We're absolutely thrilled to hear that it was the best choice for you! It's wonderful to know that you found our place beautiful, well-maintained, and clean. We take great pride in providing a pleasant and comfortable environment for our guests, and we're delighted that your room had everything you needed for a perfect stay. We're thrilled that you enjoyed the amazing pool and found our hotel restaurant to be delicious. It's great to hear that you had a fantastic breakfast, with the option to choose a cooked breakfast from the menu. Moreover, we're pleased to offer vegan-friendly options in our restaurant, catering to different dietary preferences. Our staff will be delighted to hear your kind words. Providing excellent service and assisting our guests is a top priority for us, and we're glad that their kindness and helpfulness enhanced your experience. We appreciate your recognition of our focus on sustainability. Being environmentally conscious is important to us, and we're glad that our efforts in this area have been noticed. We will continue to strive towards maintaining sustainability practices. Thank you for your fantastic review. We hope to have the pleasure of welcoming you back to Number 11 in the future for more wonderful experiences. Best regards, From all of us at No 11

Response from Property: Congratulations on your graduation, and thank you for choosing our hotel as the destination for your celebratory holidays! We're thrilled to hear that you had a great time and that our hotel met your expectations. Maintaining a clean and modern environment is a top priority for us, and we're glad you found everything in excellent condition. Our friendly staff takes pride in providing exceptional service, and we're pleased to know that they contributed to your positive experience. It's fantastic that you enjoyed our food offerings, including the breakfast buffet. We believe that starting the day with a delicious meal is important, and we're glad we could provide a variety of choices for you to enjoy. We're delighted that our location suited your needs perfectly. Being in close proximity to the vibrant Paceville area allowed you to fully enjoy the party atmosphere and make the most of your celebration. Moreover, we're pleased to hear that you found the price to be reasonable, as we strive to provide value for money to our guests. Thank you for taking the time to share your positive feedback. Regards from all of us at No 11.

Response from Property: Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments regarding the cleanliness of your room, the fresh and delicious breakfast, and the convenient access to fresh, cold water on the 1st floor. We're glad these aspects contributed to your overall satisfaction. We apologise for any inconvenience you experienced due to the lack of a grab bar in the walk-in shower. Your suggestion for a grab bar and a rubber shower mat is valuable feedback, and we'll certainly consider it as we strive to improve the safety and comfort of our guests, particularly those with mobility issues. We apologise for the ongoing issue with the TV in your room. Technical difficulties can sometimes arise, and we regret any inconvenience caused by the delay in resolving it. We will address this matter with our maintenance team to ensure such issues are promptly addressed in the future. Thank you for bringing to our attention the difficulty you faced entering the pool as a person with mobility issues. Installing a hand railing is an excellent suggestion, and we appreciate your input. We will explore ways to improve accessibility to the pool area for all our guests. We apologise for the confusion regarding the 1st-floor lobby and the lack of signage directing guests to the breakfast dining room. Your feedback is valuable, and we will take steps to ensure that the area is well lit and clear signage is in place for guests' convenience. We appreciate your constructive feedback and suggestions, as they assist us in identifying areas for improvement. We hope that despite the issues encountered, you had an overall positive experience during your stay. We would be delighted to welcome you back in the future and provide an even better experience. Regards from all of us