Collegian Hotel & Suites, Trademark Collection by Wyndham

Collegian Hotel & Suites, Trademark Collection by Wyndham Reviews

Collegian Hotel & Suites, Trademark Collection by Wyndham

1060 E Genesee St, Syracuse, United StatesView Hotel Details
Collegian Hotel & Suites, Trademark Collection by Wyndham
Collegian Hotel & Suites, Trademark Collection by WyndhamCollegian Hotel & Suites, Trademark Collection by WyndhamCollegian Hotel & Suites, Trademark Collection by Wyndham
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Collegian Hotel & Suites, Trademark Collection by Wyndham Guest Reviews

3.5/5
107 Reviews
Verified reviews
Location3.5
Amenities3.5
Service3.5
Cleanliness3.5
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All Reviews(107)
Positive reviews(83)
Negative reviews(24)
HeeYoung
Deluxe Queen Room
Checked in May 2024
Business travelers
2 Reviews
4.0/5
Very Good
Posted on May 22, 2024
A decent place!
Guest User
Deluxe Queen Room
Checked in May 2024
Other
6 Reviews
1.0/5
Posted on May 20, 2024
There were no slippers or toiletries in the room. I asked the front desk and only got a very poor quality toothbrush. The bathroom was very dirty and the toilet was unsightly.
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Anonymous User
Two Double Room
Checked in Jan 2022
Family
8 Reviews
3.7/5
Posted on Jan 31, 2022
No room service during the pandemic!
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Anonymous User
King Studio Suite
Checked in Oct 2021
Couples
1 Reviews
5.0/5
Outstanding
Posted on Oct 14, 2021
Overall, it is not bad
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Daibobodai
Queen Studio Suite
Checked in Jan 2022
Business travelers
8 Reviews
5.0/5
Outstanding
Posted on Jan 17, 2022
Nice hotel
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Lorita
Checked in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 26, 2024
I enjoyed my stay -- large room, comfortable bed, convenient location, less expensive than alternatives. Issues were addressed, but there WERE issues: due to "an HVAC emergency" the heat in my room was not working when I arrived (resolved within about 2 hours); also Housekeeping removed my used towels (even though they were hanging on the rack and I intended to reuse them) but did NOT supply ANY fresh towels so I had to request fresh towels. Staff was friendly and accommodating but seem to need additional training.
Philip
Checked in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 23, 2024
Our stay was pretty average to above average. The staff was extremely friendly and helpful. The bed was very comfortable. A microwave would have bsen nice to have, as we had leftovers from dinner that would have been better if warm. The heating system did not seem able to keep up with the cold temperatures outside but we slept well. Overall, it was very average.
Derek
Checked in Mar 2024
Family
1.0/5
Posted on Mar 22, 2024
This was a deplorable experience. Our room smelled like smoke. We had no towels because they “ran out”. We requested extra pillow for our pull out bed 3 times. They never came despite promises they would. The pull out couch had blood on it. There were no laundry bags. The bathroom shower wouldn’t stop leaking. Just low grade in all respects. Very disappointing.
Scott
Checked in Mar 2024
Other
1.0/5
Posted on Mar 15, 2024
Horrible place to stay. Had to change rooms 3 times because of cleanliness, issues with their HVAC system and had to go to desk because the cleaning staff came and took all my towels. It’s unkempt, not clean and just not a good place to stay. I expect better of Wyndham Resorts, they don’t seem to care.
Richard
Checked in Mar 2024
Other
2.0/5
Posted on Mar 13, 2024
plumbing problems and had to switch rooms.... bathroom so tiny the door only has 1/4" clearance of the toilet when opening... no clean towel service ... no bathmat provided
Stephannie
Checked in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 13, 2024
The single with a queen bed was small but I opted for a double room with queen beds which was a better size. The place was cleanly and the water pressure and temperature was great. Staff was friendly we enjoyed our stay.
Marissa
Checked in Mar 2024
Other
2.0/5
Posted on Mar 10, 2024
Checkin staff was very unhelpful and bothered by us checking in. When asking for direction to the room we were rudely told “there are signs everywhere”. Room was very poor. Toilet seat falling off all toiletries half used. Air didn’t work the room was very hot. Very disappointed
Steve
Checked in Mar 2024
Business travelers
4.0/5
Very Good
Posted on Mar 10, 2024
Room was decently comfortable. Hidden fee for parking was not appreciated. On site car charger was way over priced for being a slow charger.
Daniel
Checked in Mar 2024
Couples
3.0/5
Posted on Mar 9, 2024
Feels like everything needs painting. Lots of towel bars/soap dispensers/door locks etc are broken. I did not enjoy having a cost to park a vehicle sprung on me at the last moment. Overall, the place is just okay. Not bad. Certainly not great
Juanita
Checked in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 8, 2024
The staff was very amiable. We had to wait for a room to be ready. Our confirmation said check in at 3pm. We arrived at 3:40pm. A room wasn't ready and we were asked to wait about 15-20minutes for a room. 30 minutes later she called us to the desk and said, i have a room for you, I gave you an upgrade, no charge. I never expected that. We had dinner in the restaurant on-site. I wasn't impressed with our waitress, but I always tip, no matter what. Using UBER for the first time, went easy with the information provided by our daughters, so we could get to and from the hotel to the concert venue.

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