Macdonald Portal Hotel, Golf and Spa Reviews

2nd time stay at the Portal. Rooms are great, championship golf course very good (even in the wet/muddy ground). Staff are great & had a super breakfast in the restaurant in the morning which is fulled with light & good views.

I like it very much, the environment is very good, the room is big

A very pleasant hotel, I'd seen some of the reviews and was somewhat dreading it. However it's a stunning setting, the room was enormous and very appealing, check in staff were excellent too. The minor issues were the bed being two pushed together so there was a join down the middle that was very uncomfortable. Also the water pressure wasn't great on the shower. The bar closed early despite their being people around which was particularly disappointing. That said, the positives far outweighed the negatives and I would happily stay here again.

Staff are really friendly and offer amazing service. Great golf facilities very clean rooms and a superb spa

The hotel is in a nice setting and the room was a decent size and comfortable. The hotel is beginning to look a little tired. It would possibly have been a 4 star review, but when we arrived early Sunday evening, there were no staff in evidence. After about 5 minutes, somebody finally appeared and checked us in. They make a big deal on their website about their restaurant, so we booked dinner bed and breakfast, but we're told we couldn't eat in the restaurant, only at a table in the bar, which was not what we expected or wanted. When we went to the bar, there was again nobody around, when the barman finally arrived, he ignored me and made some coffees for someone else. When I said that it wasn't acceptable to wait such a long time and then be ignored, he said he didn't care and if I continued to complain, he would shut the bar, because he had resigned and was leaving the next day. It transpired that there were apparently only 2 front of staff on duty, despite there being quite a lot of guests in the hotel. The food wasn't bad, but I found it disappointing to be sniggered at by the waitress for having ordered fish and chips. As I live in the South of France, it makes quite a nice change

Friendly and helpful staff with great service, immaculate clean rooms and overall a pleasant stay.

Definitely my favourite place to stay I was delayed on route and ended up checking in super late, the staff couldn’t do enough for me and were really accommodating! Love this hotel but the staff are even better than the hotel!! Fab fab fab!!!

Gala event New Year’s Eve the organisation of the evening felt all over the place the food and the service didn’t compare to others when attending for canapés, glasses of Prosecco are set out for u to take on arrival not this time, by 19:15 there was nothing we had to ask for the drink as did several other couples we were told that there were no glasses we had to wait for them to come out of the dishwasher someone was sent for bottles of Prosecco which was then poured into the warm glasses straight from the dishwasher a young lad did offer to fetch a selection of canapés which we accepted others had to wait for the same, in the main venue room there wasn’t much of an atmosphere the food was mediocre and served slowly coffee was over at side table in flasks, lukewarm they ran out of cups no fresh cream, no after dinner mints the entertainment was a DJ, no modern music played, some tunes were ok but usually ones requested by guests. Breakfast was a shambles purely because of the set up tea coffee set up well away from the food area just in flasks lukewarm would have been better to have tea pots u can add hot water to and take to ur table, toaster should have been on a separate table and at least two toasters plates-nothing matched it was like they were from a charity shop no side plates the room was great however no bubble bath I had to use a glass to fill with shower gel from the fixed appliance in the shower the hotel looks lovely let down by little things overall disappointe

A lovely hotel in a beautiful location. Staff were fabulous! Will stay again!

It was loud, tired and under staffed. Rooms weren't well cleaned and there was a constant issue with the key cards not working.

Hotel is nice although the rooms are a bit tired and need a refurb. The championship course was a delight to play and I would highly recommend it. The staff are very friendly and helpful. Our main problem was on the second night where we were kept awake by very loud residents next to our room, who seemed to be having a party until 4-5am.

My stay was amazing. Excellent and polite members of staff!!

The staff were really good and the room and bed were very comfortable. Before we arrived I asked about zero alcohol drinks and was told they had 3 zero beers and 1 gin. However there was only one zero beer available (Peroni) and no gin, so this waz disappointing. I think the accommodation rates are overpriced and the breakfast is also overpriced aling with the bar tariffs...

A small problem was solved immediately