Residence Star Reviews

Response from Property: Dear 888travel, Thank you for sharing your feedback about your recent stay with us. We appreciate your insights and would like to address some of the points you raised. We're glad to hear that you found our location convenient for Porta Susa train station and appreciated the spacious and well-equipped room. However, we would like to clarify that the city center is easily accessible from our property. It takes just 20 minutes on foot or 10 minutes by public transportation to reach the vibrant piazzas and sights of Turin. Contrary to your experience, our neighborhood boasts a variety of cafes and restaurants, offering diverse culinary options. We're sorry if you felt there were limited choices; however, we assure you that there are numerous dining establishments within walking distance. Turin is a city known for its cultural richness and historical landmarks, and we believe our location provides a balanced mix of tranquility and accessibility to the city center. We regret any inconvenience you faced with the plug sockets and adapters. We appreciate your feedback, as it helps us identify areas for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future. Best regards.

Response from Property: Hello Shirley03101, Thank you for your wonderful review! We're thrilled to hear that you consider our place your "Home Away from Home." Our friendly staff strives to create a welcoming atmosphere for all our guests, and we're delighted that you feel at home with us. We're glad you enjoyed our convenient location and found our accommodations to your liking, especially the fully equipped kitchen and ample storage space. Gabriel will be delighted to receive your special kudos! We look forward to welcoming you back soon for another enjoyable stay.

Response from Property: Hello Christiane3052, We're delighted you enjoyed your stay! We're glad you got to experience the authentic, non-touristic side of Turin. Thank you for your kind words!

Response from Property: Hello Lucia A, Thank you very much for your positive review! We are so happy to hear that you enjoyed your stay at our hotel. We strive to offer our guests an unforgettable experience, and we are happy to know that we have achieved our goal. We are particularly proud of our staff, who are always happy to help our guests in any way possible. We hope to have you back at our hotel soon! We are glad to hear that you enjoyed the friendliness and cordiality of our staff, especially Katya. We will be sure to pass on your compliments to her. We are also happy to hear that you found the cleaning, location, and apartment size to be satisfactory. We are always working to improve our facilities, and we appreciate your feedback. We are glad that you enjoyed the gym and the massage chair. We hope you will continue to use our facilities during your future stays. Thank you again for your positive review! We look forward to seeing you again soon. Sincerely.

Response from Property: Hello SLCTraveler108, Thank you for your excellent review! We are so happy to hear that you enjoyed your stay at our hotel. We strive to offer our guests an affordable and comfortable stay, and we are glad to know that we have achieved our goal. We are glad to hear that you found the room to be spacious and well-equipped. We also appreciate your feedback on the AC unit. We will be sure to have it looked at by our maintenance team. We are glad that you found the front desk staff to be helpful and that you enjoyed the food recommendations. We are always happy to share our favorite places to eat with our guests. We are also glad to hear that you found the location of the hotel to be convenient. The Porta Susa train station is a great way to get around Turin, and the neighborhood is safe and walkable. We would be honored to have you stay with us again in the future! Sincerely.

Response from Property: Hello Pauline G., Thank you for your review! We're delighted to hear that you had a great experience with our accommodation near Porta Susa railway station in Turin. The convenient location, within a 15-minute walk to the central area, sounds fantastic. We're glad that our reception staff provided friendly and helpful service, making you feel welcomed and supported throughout your stay. It's wonderful that you found your room to be spacious, comfortable, and clean. The inclusion of a kitchenette for self-catering must have been convenient for you as well. Having secure car parking available for €18 per day is definitely a bonus, and we appreciate you highlighting this convenience. Thank you for recommending our accommodation. We hope to have the opportunity to welcome you back in the future. If you have any further questions or need assistance, please feel free to let us know.

Response from Property: Hello 263phyllisp, Thank you for your detailed review of Star Residence Hotel in Turin. We're thrilled to hear that you had a pleasant stay in our spacious and lovely apartment. It's great to know that the first floor offered a comfortable living room with a sofa bed, TV, table, chairs, and a well-equipped kitchenette, including essential appliances and cooking equipment. The bathroom with a shower was also convenient. The second floor with a primary bedroom and a twin bedroom provided ample space for your family. We're glad to hear that you found the facilities, such as the enclosed private parking area, washing machine, dryer, gym, and coffee maker room, to be useful. Our staff aims to be helpful and attentive, so it's great to know that they assisted you with the equipment and arranged taxi rentals. We understand the challenges of driving in Turin, and we're glad that we could support you in navigating the city with taxi arrangements. It's important to exercise caution and be aware of the traffic, especially given the prevalence of bicycles and pedestrians. Thank you for choosing Star Residence Hotel, and we hope to have the opportunity to welcome you back in the future. If you have any further questions or need assistance, please feel free to let us know.

Response from Property: Hello Ausra, Thank you for your nice review.

Response from Property: Hello Resort569466 Thank you for your nice review. Regards. Gabriele D. - Front Office Manager

Response from Property: Hello BoardinPass325363, Thank you for your positive review! We're thrilled to hear that our staff was helpful and that you enjoyed your comfortable room with its good-sized beds. We appreciate your suggestion regarding the availability of tea/coffee making facilities, and we will certainly take it into consideration. It's great to know that our location near the train station was convenient for you, and we look forward to welcoming you back on your next visit!

Response from Property: Dear Jock06, Thank you so much for your amazing review; we are so happy that was satisfied with his experience here at residence star. Thank you again and we hope to see you soon. Regards.

Response from Property: Dear tomoyos173, Thank you for your nice review, we are happy that you was satisfied with his experience here at residence star. Regards