Caribe Hotel Ponce Reviews

It was clean and the people who works there was so nice. Will go there again if I go to Ponce again.

Business

In general everything was good, the parking lot has quite a few holes, I think they should tar it before it gets worse and in the room the phone looked very old and the TV looked very old. The first day I didn't find hot water, I reported it and someone had already reported it and they corrected it.

Nice but quite a run down hotel. Everything was very clean although age showed specially in the bathroom fixtures. Staff was very friendly.

The ceiling had black mold, the pool was closed the entire 5 nights of our stay, the bathroom door knob was broken and trapped me in the restroom, the water pressure was terrible, the dryer was out of order, the rooms don't have a microwave, they have coffee pots with no coffee, and the ice container is dirty.... Terrible.

When we arrived our room ac wasn’t working so they upgraded us . The new room was amazing , clean and ac was freezing cold. Staff was very nice and accommodating with our every need . The pool was nice and parking made us feel safe . I didn’t like how they didn’t allow my boyfriend to visit me in the hotel . A hotel is to enjoy it with ur partner but they said if he came in my room they charge me an extra $25 that was disappointing. Other than that hotel was good

Staff was great and helpful. You def get what you pay for. But this hotel def needs an update. Has a lot of potential just needs some TLC. Had a sewer smell lingering. One of our lamps didn’t work, rusting on a bathroom mirror, and sheets had stains. We enjoyed the pool, laundry on site, and using the microwave on the first floor.

This place is hidden in plain sight. This is my 2nd, time staying here. Very clean room & a great staff.

Excellent service. Excellent customer service. The staff were so friendly and welcoming. Great location

Very outdated. No visitors allowed, not even in the lobby, nor to use the bathroom. The host was rude about it and told my daughter and son in law to leave. They came in to assist me and my husband. He is visually impaired and I am disabled. We had to pay extra for the to be allowed to help us, so we told them to stay because they changed our room to a double beds and we were told they can. When we arrived in the room, the toilet was not flushed (#2) and was not functioning and dirty. When I called the front desk, and told them of the situation I was informed that they will do an investigation and relocate us if it was verified. (REALLY!) They relocated us, truly a hassle. The mini refrigerator was locatefon the floor the TV was very small maybe a 36 inch. Not a nice room. The pool was not clean it had alot of bugs and the jacuzzi didn't have a steppin/sitting area inside of it, so it was deep making it difficult to get in and out of it. There were no safety rails, and you had to sit in the bottom of it, the jets weren't working, no bubbles here. It was not relaxing, more like stressful. I will not recommend any one. Don't waste your money here!

Hotel needs to be revamped. If it gets renovated has the potential to be a great hotel. Bed is comfy and quiet area. Staff is great. Should have no coffee maker in the rooms, has no coffee or where to make the coffee in.

Enjoyed our stay here. Parking and access to the highway and historic district were convenient and the hotel breakfast was lovely. We did not enjoy the poor water pressure in the shower (which really needs to be repaired), but it was generally a pleasant stay.

Good hotel with big pool. The room needs some updates, but in general was ok. A good attractive thing would be include the breakfast in the price of the stay.

Not as pictured on site. Facilities not kept up to par. Not as expected.