Vientiane Mekong Hotel

Vientiane Mekong Hotel Reviews

Vientiane Mekong Hotel

Ban Phonthan T4 Road, Vientiane, 01160, LaosView Hotel Details
Vientiane Mekong Hotel
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Vientiane Mekong Hotel Guest Reviews

4.3/5
Very Good
87 Reviews
Verified reviews
Location4.3
Amenities4.4
Service4.3
Cleanliness4.3
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All reviews(87)
Positive reviews(84)
Reviews with photos/video(19)
Awesome stay(23)
Great service(19)
Clean and tidy(13)
Tasty food(7)
Many amenities(5)
Tasty restaurant(4)
Negative reviews(3)
Guest User
Deluxe King Room With Terrace
Checked in Dec 2023
Couples
1 Reviews
3.0/5
Posted on Dec 27, 2023
Service good. Room smelled and needed to open the patio door. Chinese buffet weak, coffee instant.....
Response from Property: Dear family, I'm sorry I didn't get your 5 points. Before the guests check in, we always check in, clean the rooms and change the sheets, we will regularly ask a professional disinfection company to carry out cleaning and disinfection, and the same is true for staying. After receiving your feedback, we have already checked all the relevant rooms. It may be that auntie has done disinfection and cleaning, and the ventilation time is short, the smell has not spread out, the hotel has been training rooms, ahead of the window ventilation 24 hours, has been re-checked all rooms no smell. Your opinion has given us a great impetus, let us in the future service to continue to improve, innovation, looking forward to your visit again, we will serve you wholeheartedly!
Malik_Explorer
Deluxe King Room With Terrace
Checked in Sep 2023
Solo travelers
10 Reviews
1.7/5
Posted on Sep 27, 2023
I am very much pissed off with the location and the name. Here it’s mentioned Vientiane Mekong Hotel, there at Hotel key card it’s Vientiane Prime Boutique Hotel, totally diff. When I wanna book cab to reach there and I google the name it’s going to different place, secondly I show the building as per trip.com hotel exterior to cab driver and he identified as Chinese hotel , finally once I reached staff is not welcoming and taking photo of my booking and ID on her handphone , nothing systematic. I booked the room with terrace but end up nothing just normal room, noisy coming from drop off point and wanted to ask operator so I ring them , literally never picked up. When I checking out in morning the front desk writing the details in note book, seriously? And he run to me again and asking if I paid already for room. It was hell experience. I don’t recommend
Response from Property: Dear family, I am sorry to give you a bad check-in experience, our hotel outside the network information marked the hotel location, you according to the navigation is completely accessible. In addition, you reserve our balcony bed room, we are also for you to arrange the corresponding room, of course, during the stay there is a problem can also directly contact the front desk, we 24 hours to solve the problem for you. We look forward to your return
Ken Khong
Standard Big bed room
Checked in Feb 2024
Business travelers
8 Reviews
4.5/5
Great
Posted on Mar 9, 2024
The hotel is not too far from the airport and also quite near to the Lao-China train station. But the shopping center nearby was quite localised... The room is big and clean, with good facilities & nice shampoo & shower, but the phone didn't work & I couldn't contact the front desk. The hotel restaurant is quite nice and the bbq food is good. There was supposed to be a gym, but it's not ready. The rooftop pool was also empty because it was so hot. The staff speak Mandarin Chinese, so I could arrange separate transport to the railway station in the early morning.
Response from Property: Dear family: Hello! Thank you for choosing the Mekong Forever Boutique Hotel. We are very pleased that you have had a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable advice to the hotel, we will continue our efforts to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!
Ry Sreyoun
Deluxe King Room With Terrace
Checked in Apr 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Apr 6, 2024
Good service
Response from Property: Dear family: Hello, thank you very much for your support and recognition of our hotel and your five-point praise. We are honored to provide you with professional and considerate services. Your satisfaction is the best affirmation of our efforts. We sincerely look forward to seeing you again with your family and friends. I wish you success in your work and a happy life! Looking forward to seeing you next time! Wish you: be well!
Guest User
Deluxe King Room With Terrace
Checked in Oct 2023
Solo travelers
12 Reviews
4.0/5
Very Good
Posted on Nov 1, 2023
Not bad hotel)
Response from Property: Dear family: Hello! Thank you for Your Trust and choice of the hotel! From the moment you step into here, you are our family, we hope to take care of you like family with our own care, here is your warm home outside the Mekong! Remember to come home often! ! Good Day!
Guest User
Standard Twin Room
Checked in Jul 2024
Business travelers
4 Reviews
4.6/5
Great
Posted on Jul 18, 2024
Very good, it's the old hotel, the facilities are very good, if it follows the current mainstream, it will definitely be different. There is a gym and swimming pool, it is convenient to eat Chinese food, there is a large supermarket at the door, and the front desk will also help call a taxi when traveling.
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easyinteractive
Standard Twin Room
Checked in Mar 2024
Business travelers
7 Reviews
5.0/5
Outstanding
Posted on Apr 9, 2024
Vientiane Mekong Hotel stopped by to walk around BigC department store. Come open in Laos
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Response from Property: Hello/Dear family Thank you for staying at Mekong Yong Jen Hotel. The hotel's unique geographic location is unanimously praised by everyone. Choose to stay in our hotel. Never worry about sailing again. You can easily control the pace of your trip. We also have beautifully decorated and modern rooms. With complete amenities, including supplies, clean and hygienic rooms. To replenish your energy Sincerely looking forward to your visit again and have a good life!
Zhiweijiezishu
Standard Big bed room
Checked in Feb 2024
Friends
13 Reviews
5.0/5
Outstanding
Posted on Feb 12, 2024
There is Chinese service, and the front desk also helped us call a taxi, which was very considerate.
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Response from Property: Dear family, thank you for your encouragement and affirmation! What we pursue is to move customers. "When customers are in trouble and need help, the opportunity to move customers comes." The service brand of "family love" has persisted for N years and has remained unchanged because of your recognition and encouragement. , we will pass it on to all employees, this is our greatest reward, and we will work harder! welcome next time!
Guest User
Standard Big bed room
Checked in Jul 2024
Business travelers
9 Reviews
5.0/5
Outstanding
Posted on Jul 23, 2024
The room has good hardware facilities, complete supporting facilities, excellent service, especially the front desk guy, who enthusiastically provided car search service, thank you very much!
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Guest User
Deluxe King Room With Terrace
Checked in Jul 2024
Business travelers
1 Reviews
3.0/5
Posted on Jul 18, 2024
I flew from Pudong to Vientiane at night, and then took a taxi from the airport to the hotel. It took a long time to check the hotel reservation, and it took 30 minutes to check in. When I entered room 808, it was not cleaned. Then I went downstairs to change rooms, and changed to room 408. When I entered, I found that it was cleaned, but the hygiene was average, and the toilet was not cleaned. I won't say more, domestic hotels are much better than this one now, and the cost performance is extremely low.
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Response from Property: Dear family: Hello! First of all, we are deeply sorry for bringing you such a bad and unpleasant experience. We feel very guilty and remorseful to hear about your experience. We are deeply guilty about the long check-in time. This is a mistake in our service. We will strengthen employee training and optimize the processing procedures to ensure that every guest can check in quickly and smoothly in the future. In addition, the hygiene of the hotel is also an issue we attach great importance to. Mekong Vientiane Boutique Hotel will conduct comprehensive training for each room staff to ensure that the staff has sufficient control over the hygiene of the room, so that every guest can live comfortably and at ease. We are deeply sorry for not being able to provide you with a completely satisfactory accommodation experience. We have always attached great importance to the hygiene of the hotel and ensure that the bedding is changed for each guest, and the whole house is cleaned and disinfected every day. After receiving your feedback, we have checked all the relevant rooms. We sincerely accept this negligence and will strengthen inspections to avoid similar omissions. If you encounter any problems during your stay, please feel free to communicate with our person in charge so that you can change it immediately.
Guest User
Standard Big bed room
Checked in Dec 2023
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Dec 20, 2023
The room was clean, the service attitude was very good, free airport pick-up and drop-off, I went to the airport at 5:30 in the morning, and a packed breakfast was prepared! The food in the Chinese restaurant on the second floor is generous and tastes good😊
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Response from Property: A gentle smile and a satisfactory 5-point review, like the warm sun in winter and the breeze in summer, give us hope and motivation. Every good review carries our tireless blessings and hopes for you. Thank you for your praise and support for us. , we are grateful to have been with you all the way and look forward to meeting you again!
Natty
Standard Big bed room
Checked in May 2024
Solo travelers
6 Reviews
4.0/5
Very Good
Posted on Jun 4, 2024
Overall okay, close to ITECC, can walk, don't worry about food, but the accommodation doesn't prohibit smoking. Therefore, it will smell like cigarette smoke. Because the accommodation has many Chinese people.
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Response from Property: Hello dear family, I am honored to have met you on your journey and received your confirmation. Xiang Su eagerly serves every guest who stays. Every guest who stays is our friend but also family. Welcome to another experience, our rooms include a kitchen, free laundry and parking! Close to the century of superior world sea cities, tourism and transportation are very easy. At the same time, the hotel has a 24-hour reception, you can call the reception at any time! Hope you can give us 5 points next time, I hope everything will go smoothly!
Anonymous User
Deluxe King Room With Terrace
Checked in Sep 2023
Couples
8 Reviews
5.0/5
Outstanding
Posted on Sep 20, 2023
The hotel is quite good and the business reception arrangements are very suitable! There are Chinese restaurants and conference rooms! There are a lot of Chinese people staying here!
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Response from Property: Dear Family: Hello! Thank you for choosing our hotel. No matter how many advertisements there are, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal experience of each guest. As long as you come to the hotel, you are our valued guest. We are willing to do our best. , making your travel easy, pleasant and smooth. We look forward to your visit again and experience the different style of Kunming. wish all the best
Guest User
Deluxe King Room With Terrace
Checked in Sep 2023
Friends
10 Reviews
5.0/5
Outstanding
Posted on Sep 20, 2023
Location: Convenient to travel, good location, parking lot is free Environment: The overall decoration of the hotel is unique, the lobby is spacious and bright, there are many public rest areas and complete facilities! There is a gym and a sky pool! Service: The hotel front desk attendants and floor attendants are very polite and attentive!
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Response from Property: On the way to work today, I was in a very good mood. The sun is out, the flowers are blooming, and the birds are chirping. It turns out that it was you who gave me a 5-star rating. Thank you for coming, which is our greatest affirmation. High-quality service is our hotel's commitment to every guest. Each of our rooms has a different theme. We look forward to your coming again! wish you well
Guest User
Deluxe King Room With Terrace
Checked in Sep 2023
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Sep 20, 2023
The room is very comfortable to live in, the sanitary environment is very good, the lady at the front desk is very beautiful, and the service attitude is also very good. There is a swimming pool on the roof. It is a very good hotel. I would give it 100 points out of 10! Highly recommend to stay here!
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Response from Property: Dear family, thank you for your encouragement and affirmation! What we pursue is to move customers. "When customers are in trouble and need help, the opportunity to move customers comes." The service brand of "family love" has persisted for N years and has remained unchanged because of your recognition and encouragement. , we will pass it on to all employees, this is our greatest reward, and we will work harder! welcome next time!