The Wilshire Grand Hotel

The Wilshire Grand Hotel Reviews

The Wilshire Grand Hotel

350 Pleasant Valley Way, West Orange, United StatesView Hotel Details
The Wilshire Grand Hotel
The Wilshire Grand HotelThe Wilshire Grand HotelThe Wilshire Grand Hotel
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1 night

The Wilshire Grand Hotel Guest Reviews

4.1/5
Very Good
103 review
Verified reviews
Location4.1
Amenities4.0
Service4.1
Cleanliness4.1
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All Reviews(103)
Positive reviews(93)
Negative reviews(10)
LamLawrence
Superior Double Room With Two Double Beds
Stayed in Jul 2022
Family
1 review
3.5/5
Posted on Jul 24, 2022
Facility a little old, could hear water rushing in the pipes. A large party breaking up at 2AM woke us up. A/C was good. Overall very clean. Appreciated the breakfast, but the coffee wasn’t good. Just being honest!
Kevin YU
Superior Double Room With Two Double Beds
Stayed in Jul 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 27, 2023
Satisfied, very clean and quiet, convenient to place an order quickly and effectively
Original TextTranslated by Google
Piyanuo-dele-piyeweiyangyao
Superior Double Room With Two Double Beds
Stayed in Feb 2023
Business travelers
10 review
3.7/5
Posted on Feb 15, 2023
The room smells great!
Original TextTranslated by Google
Anthony
Stayed in Mar 2024
Couples
3.0/5
Posted on Mar 6, 2024
Everything was good except for the bathroom, cleanliness was fine but the shower was either very hot or very cold, as well as the water pressure was wonky.
Dawn
Stayed in Feb 2024
Couples
5.0/5
Outstanding
Posted on Feb 26, 2024
The hotel was beautifully decorated, great amenities, clean with wonderful staff for a great price and value.
Mary Ellen
Stayed in Feb 2024
Couples
5.0/5
Outstanding
Posted on Feb 25, 2024
It was so beautiful and the staff was so very kind… we even got breakfast! The room was beautiful!
susana
Stayed in Jan 2024
Couples
5.0/5
Outstanding
Posted on Jan 29, 2024
The front desk ladies were extremely nice and professional. The room was spacious and comfortable. We would stay here again.
Brenda
Stayed in Jan 2024
Couples
5.0/5
Outstanding
Posted on Jan 15, 2024
Everything about the Wilshire Grand was excellent. The staff was helpful and friendly. The rooms were clean and comfortable. The breakfast was delicious. The only thing that could have been better was the gym. The treadmill needs some attention.
Verified traveler
Stayed in Jan 2024
Business travelers
3.0/5
Posted on Jan 11, 2024
The room was dated. The door striker plate was missing, there was a huge stain on the wall, molded caulk in the shower, the shower control handle was ready to fall off, the dressers were dirty. The front desk staff was utilizing personal computers, while on the phone.
Dianne
Stayed in Jan 2024
Other
3.0/5
Posted on Jan 8, 2024
The stay was ok. The best part of the visit was Michael at the front desk. The TV service wasn't working nor was the phone to call the front desk. I had to use my cell phone to call the front desk. A gentleman came to check out the problem and stated that the weather was causing the problem.
Glenn
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 19, 2024
Friendly staff, clean rooms, early check in. Will stay again if in the neighborhood.
tariq
Stayed in Jan 2024
Family
2.0/5
Posted on Jan 1, 2024
Front desk guy very rude ,very bad room condition really need upgrade,phones don’t work safe broken no sheets,really a bad experience
ROBERT
Stayed in Jan 2024
Couples
4.0/5
Very Good
Posted on Jan 1, 2024
Had a great stay! Loved the room which had many draws lol, and a good sized bathroom. Desk staff were very cordial and helpful. Kitchen staff at breakfast however were contrite and impatient. One complaint, NOT ENOUGH HOOKS FOR TOWELS IN THE BATHROOM!! We had to rest my towel on the closed toilet seat to have it reachable from the shower. Definitely planning to bust again.
Eureka
Stayed in Dec 2023
Other
5.0/5
Outstanding
Posted on Dec 29, 2023
The staff at this hotel were so friendly and helpful. They made our stay so enjoyable and comfortable.The rooms were spacious, clean and well-maintained. The beds were very comfortable and the amenities were great.
Honeyah
Stayed in Dec 2023
Family
1.0/5
Posted on Dec 27, 2023
The staff at the front desk was incredibly rude when I checked in. They told me that I did not have a booking even when I showed them my phone Log and my credit card statement that showed that I paid for the hotel. Their attitude towards me was very unprofessional and their unwillingness to understand what I was saying made me uncomfortable.