Banyan Tree Properties in Yi County

Banyan Tree Huangshan was a delightful surprise on our trip. The service staff's attitude truly amazed me. We love traveling and staying in different hotels, so besides the facilities, service is incredibly important to us. We had just come down from Mount Huangshan, and when I booked the room, I didn't realize it was a two-story unit requiring stairs, which was a bit daunting. Thankfully, the hotel staff, especially the shorter lobby manager whose name I unfortunately don't know, patiently showed us other room types (even though the hotel was almost fully booked that day). We finally found a room we loved, and they even offered us an complimentary afternoon tea. All the hotel staff were incredibly dedicated and always ready to help, from Amy, who contacted me, to Jo Yao, the room cleaning attendant, and the golf cart driver. They remembered our room number basically after the second time, which was fantastic! The hotel itself is a scenic spot, especially combined with the nearby Lu Village…simply perfect! I also tried the hotel's spa, which was excellent and helped soothe my post-hike fatigue. I never expected to find such professional service in such a remote mountain village. All in all, definitely a five-star review!