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Star Lake Hotel Guest Reviews
4.5/5
Good
1228 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(1228)
Positive reviews(1177)
Reviews with photos/video(307)
Friendly front desk staff(90)
Convenient for shopping(64)
Tasty restaurant(39)
Secluded lake view(37)
Located downtown(27)
Large bathroom(22)
Luxurious(14)
Excellent afternoon tea(14)
Negative reviews(51)
Pablo N.
Superior City-view Double Room
Checked in Oct 2024
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on Nov 29, 2024
Nice location and view.
Everything is fine
Response from Property: La la, la la! Thank you for your careful review! You must be a very tasteful person! The good service is because there are guests like you who pay attention to us at any time. We are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so everything you do in your stay, we are particularly concerned about, caring, considerate, caring, warm, is the most sincere gift from every Little Star to you, here, we will, as always, welcome you again with a cordial smile. ———Dear Little Star
CookieMonster
Xinghu Pet Pink Double Bed Room
Checked in Jun 2024
Family
6 Reviews
4.0/5
Very Good
Posted on Jul 18, 2024
Very central location with shopping centre right across. Room is nice with good view, very spacious. Housekeeping staff is very helpful and friendly.
Response from Property: Okay! Thank you very much for your stay and detailed review. It is precisely the constant concern and supervision of customers like you that enables us to constantly discover problems in our work, make corrections, and make continuous progress. A favorite Xiaoxing replied to the employee at 15:13:00 on July 15, 24: Front Office Management
Guest User
Superior City-view Twin Room
Checked in Oct 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Nov 24, 2024
Good service
Response from Property: 得到您滿分的點評,小星真的太開心啦。謝謝您對我們的認可,小星會竭盡自己的人多能發光發熱,讓您體會到小小星的熱情好客,再您下次入住可以提前call小星為您提前準備房間哦,喜歡小星記得多和身邊朋友推薦哦~——歡喜的小星
MalcolmM
Xinghu Pet Pink Twin Room
Checked in Apr 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on May 7, 2024
Our first night in China after a long journey from OZ. Arrived late in the evening and was warmly greeted by the friendly front desk staff who coped well with an English speaker. Room was excellent, comfortable beds, spacious, with a large and beautiful bathroom. We enjoyed a delicious yumcha lunch in the revolving restaurant. It is located in the central area of Zhaoqing and it was an easy walk to the lake. Highly recommended
Response from Property: So pleased and grateful that you gave us a good feedback,you are satisfied with our productsand service,l hope l can apply to give you agood discount or send a gift to you when youorder next time. Thank you very much. Best regards.
Guest User
Superior City-view Twin Room
Checked in Jun 2024
Travel with friends
1 Reviews
4.2/5
Very Good
Posted on Jul 4, 2024
Good location and spacious room. A very large washroom. Good value for money
Response from Property: 酒店回复内容:So pleased and grateful that you gave us a good feedback,you are satisfied with our productsand service,l hope l can apply to give you agood discount or send a gift to you when youorder next time. Thank you very much. Best regards.
Guest User
Deluxe City-view Twin Room
Checked in Oct 2024
Family
1 Reviews
4.2/5
Very Good
Posted on Nov 14, 2024
Very good👍
Response from Property: 得到您滿分的點評,小星真的太開心啦。謝謝您對我們的認可,小星會竭盡自己的人多能發光發熱,讓您體會到小小星的熱情好客,再您下次入住可以提前call小星為您提前準備房間哦,喜歡小星記得多和身邊朋友推薦哦~——歡喜的小星
Guest User
Superior City-view Double Room
Checked in Dec 2024
Family
1 Reviews
2.0/5
Posted on Feb 1, 2025
I have to comment on the advantages first. The room is big enough, the bathroom is big, and the bed in the king-size room is also big. You can sleep sideways with your child. But I have to list the disadvantages: the price is higher than the surrounding area, but there is no other cost-effectiveness except the big room. The hygiene is average. I asked for two more bottles of water, but they said that each room can only get two more bottles per day. I asked for a bathtub cover, but they said it was 10 yuan each. The quality of disposable slippers is also very poor. The shower head is like rusty and very inflexible. Either the water is very hot or cold. The breakfast is even less in variety and tastes bad. I stayed for two days and only had yogurt on the first day, but it was gone on the second day. It can be seen that it is an old hotel, but the trouble is also a little bit better than others. Except for the price, there are some lake view rooms and revolving restaurants, I really can't see any advantages.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that during your stay, there were problems with the hotel's facilities and equipment, which caused great inconvenience to your stay. We have arranged professional maintenance personnel to conduct a comprehensive inspection and repair of the relevant facilities and equipment, and have formulated a detailed facility and equipment maintenance plan to regularly inspect and maintain various facilities and equipment to ensure their normal operation. In order to make up for the losses caused to you, we are willing to provide you with room upgrades and delayed check-out services. I hope you can understand our shortcomings and choose our hotel again. We will continue to improve and perfect to provide you with a more comfortable and convenient stay environment. Thank you for your feedback and look forward to seeing you again
Guest User
Deluxe City-view Twin Room
Checked in Dec 2024
Family
4 Reviews
4.8/5
Amazing
Posted on Jan 18, 2025
Opposite the hotel is Xinghu Wharf, and there is a water bus to Qixingyan. There is also a business district opposite the hotel, which is very convenient for eating, drinking and having fun. The room is clean and quiet, without any peculiar smell, and very comfortable. It is indeed a well-established five-star hotel~
Original TextTranslated by Google
Response from Property: Dear guests, we are very happy to see your good comments on our hotel. We hope that every guest who comes here can feel the comfort and convenience of home. We look forward to your return home and we will always be here waiting for you.
Chenxiaotao
Deluxe LakeView Twin Room
Checked in Dec 2024
Family
30 Reviews
5.0/5
Outstanding
Posted on Jan 16, 2025
An old five-star hotel, I think the price/performance ratio is quite high. The location is excellent, in the core business district of Duanzhou District, next to Qixingyan, it is very convenient to take a walk after dinner and watch the light show. The surrounding facilities are complete, and the main meals for the three days were all arranged by Impression Hui across the street, which was clean and hygienic. The room is large enough and the facilities are not too old. The city view of the revolving restaurant on the top floor can add points, but the breakfast specifications are indeed slightly poor. In short, it is still the first choice when coming to Zhaoqing.
Original TextTranslated by Google
Response from Property: Wow, we are so happy to see your five-star praise! Dear guests, your satisfaction is our greatest motivation to move forward. Our hotel is still constantly improving and perfecting, and there are more surprises waiting for you. I hope you can come back often, just like going home, we are ready to welcome you at any time!
Guest User
Deluxe City-view Queen Room
Checked in Dec 2024
Family
50 Reviews
5.0/5
Outstanding
Posted on Jan 21, 2025
The room is nice. We upgraded to a deluxe suite with a lake view, facing Xinghu Square. The buffet breakfast is in the revolving restaurant on the 29th floor. You can enjoy the beautiful view of Xinghu while having breakfast. Highly recommended👍👍
Original TextTranslated by Google
Response from Property: 親愛的賓客!看到您的好評,我們心裏滿是歡喜!在 這裏,我們努力把每一個瞬間都化作美好的回憶。您的支持是我們最寶貴的財富,期待未來還能為您提供更多優質的服務。
RiverBlue
Deluxe LakeView Single Room
Checked in Dec 2024
Business travelers
43 Reviews
5.0/5
Outstanding
Posted on Jan 5, 2025
The room is pretty good, big, with good facilities. The service is pretty good, very friendly, and the food is pretty good. I ate in the cafeteria on the second floor, and the food tasted good. There was no peculiar smell in the room, it was good.
Original TextTranslated by Google
Response from Property: 親愛的客人:展信佳!衷心感謝您的五星讚譽,如暖流般沁潤我們心田。知悉您對酒店各方面極為滿意,這背後是管理和服務團隊一絲不苟的付出,從每一個細節處,都力求完美,衹為迎接您的到來。您點讚的酒店設施、服務以及餐飲的出品,確實是我們的優勢之一。您的支持是我們前行的動力,酒店將持之以恆優化細節,盼望着與您重逢之日,再續温馨,祝您旅途皆美好,歲歲常歡愉!
tumimi
Superior Lake-view Twin Room
Checked in Dec 2024
Solo travelers
12 Reviews
5.0/5
Outstanding
Posted on Jan 4, 2025
Facilities: The lake view room is worthy of its name. You can see Qixingyan in the hotel. There is no smoke. The shower water is very strong, and the hot and cold water can be adjusted freely. There is also a bathtub in the room. After a tiring day, it is really enjoyable to take a hot bath.
Service: The reception staff at the front desk are friendly and the check-in procedures are very timely.
Environment: The geographical location is excellent. The Qixingyan Archway Square is right outside the door, which is very convenient for going out. There are more than a dozen bus stops at the door. You can take the K01 bus to Zhaoqing East Station of the high-speed railway for 10 yuan.
It is also very convenient to eat around. There are also RT-Mart supermarkets and Changdachang supermarkets opposite. There is an underground passage directly connected. Shopping and eating can be reached in a few minutes. There is a cafe in the lobby on the first floor downstairs, which is convenient for meeting, leisure and chatting.
Original TextTranslated by Google
6/9
Response from Property: 敬愛的客人,哇哦!看到您給的五星好評,團隊小夥伴們都開心得要飛起啦!感謝您對星湖大酒店的厚愛,您稱讚的客房設施、前台服務,正是我們努力優化的方向。我們始終秉持 “賓客至上” 的理念,您的這次愉快入住見證了我們的堅持。日後無論您奔赴何方,衹要需要歇腳,這兒永遠是您温暖的港灣。祝您往後的日子一路繁花相送,事事順心如意,盼復見!
Guest User
Superior Lake-view Queen Room
Checked in Nov 2024
Other
147 Reviews
4.8/5
Amazing
Posted on Jan 2, 2025
The hotel is in a great location, just opposite the Star Lake. The room is very large, and you can enjoy the beautiful view of the Star Lake while sitting in front of the window. There is also a musical fountain at night. The bathroom is super large, and the bathtub and shower are very comfortable. The service is also very professional.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您的好評 讓平凡的日子閃閃發光。您的信任與肯定是我們最珍視的寶藏,前行之路,我們定不負所望,以更優質的產品、更貼心的服務回饋您,願您歲歲歡愉,旅途皆美好!
vr2io
Superior City-view Double Room
Checked in Nov 2024
Family
27 Reviews
4.7/5
Amazing
Posted on Dec 27, 2024
Very good location sits across from the archway, parking is very convenient, China-Hong Kong direct train terminal stop, convenient free travel, the overall design of the room is older, but the hygiene is done well, the area is quite large, the toilet is large, breakfast in 29 Floor revolving restaurant while eating breakfast while enjoying the scenery is good but the food is generally no surprises coffee machine only one
Original TextTranslated by Google
6/7
Response from Property: 親愛的客人,您的好評讓我們深深感動。感謝您對我們房間清潔工作的認可。我們一直致力於為客人提供乾淨、整潔的房間環境,您的滿意是我們最大的欣慰。留意到您對餐廳出品的反饋,我們承諾會針對您提出的問題進行整改,加強管理,提升質量。我們一直努力用心服務,希望能在每一位客人心中留下美好的印記。期待您再次光臨,我們一起續寫美好篇章。
Guest User
Xinghu Pet Pink Double Bed Room
Checked in Nov 2024
Business travelers
58 Reviews
5.0/5
Outstanding
Posted on Feb 6, 2025
This is my second time to come to Zhaoqing and book this hotel. As always, it is the first choice for business trips and tourists. There is also a restaurant upstairs. The staff has a good service attitude and the sanitation is very clean. It was a very good experience. I will choose this hotel again next time I come to Zhaoqing.
Original TextTranslated by Google
Response from Property: 親愛的客人,真的太感謝您再次選擇我們酒店!您的二次光臨,是對我們最大的信任和支持,這份認可讓我們無比榮幸。能持續為您提供滿意的服務,看到您給出一如既往的好評,是我們全體員工最大的動力。為出差和旅遊的客人打造舒適便捷的住宿環境,一直是我們努力的方向。酒店樓上的餐廳是為了讓您的用餐更加方便,工作人員始終秉持着熱情周到的服務態度,衞生清潔也力求做到一塵不染,看到這些都得到了您的肯定,我們深感欣慰。您的每一次入住,都是我們之間緣分的延續,期待您下次再來肇慶,我們已經迫不及待地想再次迎接您的到來,為您開啟又一段美好的旅程!願您生活愉快,萬事順遂!