Hotel Zihua Caracol Reviews

Room had no working AC, no hot water. Mattress was rock hard, linens were course, towels were rough. Breakfast food was terrible, barely edible. Seriously this room is not worth over US$25.00 DO NOT STAY HERE!

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.

January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.

They do not leave clean towels unless you request them during specific hours. They stole $100 from my bag.

Love the pool and garden area. Roof top view is beautiful

No service at all, no coffee, shower was cold and hard to use

Sheets were dirty. Loud music from the restaurant.

I really liked how the hotel look like a Hacienda, but it needs to be updated…it would of been nice if it had a fridge inside the room. The bathroom sink has a crack and it leaks, other than that it was just ok… the swimming pool was nice the staff was very friendly .

The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.

Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.

safe deposit box full of 1000s of ants. room was close to dining room so was noisy. too high priced for a single occupant. liked the old time feel of the area

Very close to the beach

Close to the beach, beautiful neighborhood.

The staff are wonderful. They work hard at keeping it clean. Beds are hard and the frame creak.