The Ritz-Carlton, Nanjing

This is my third stay at the Ritz-Carlton Nanjing this year. This time, I just wanted to relax at the hotel, eat, drink, and chill. I booked an Executive Deluxe King Room and had requested a room on the Executive Lounge floor in advance for convenient dining. This visit, I noticed that breakfast now offers a semi-buffet with an à la carte menu, featuring dishes like old duck vermicelli soup, braised beef brisket noodles, lard residue wontons, scrambled eggs, and fried eggs. My favorite from breakfast is the old duck vermicelli soup. For the light lunch, the almond prawns and pan-fried buns were also good. We skipped afternoon tea this time. The freshly grilled lamb chops and grilled sole at dinner were both incredibly delicious. They offer two different freshly prepared signature dishes daily, all of which I love. I particularly enjoy their champagne – it's superb! For evening desserts, the eight-treasure porridge and white fungus soup are very tasty. From 9 PM to 9:30 PM, they also have four types of cocktails, all excellent. Coming here to relax for a few days after a busy work schedule is absolutely wonderful; I didn't even want to leave the hotel! The staff at the Ritz-Carlton are incredibly warm and polite. When I checked in, the young lady immediately said, "Welcome back, Ms. Luo!" And when we arrived at the Executive Lounge, the male manager asked, "Did you bring your Labubu again this time? And would you like your usual table?" They truly remember their guests very well, making you feel right at home. This is genuinely a hotel you fall in love with after just one night's stay.

I chose the Ritz-Carlton for its convenient location near Deji Plaza, but overall, it was just average, nothing particularly outstanding. I went to the hotel lobby to check in around 5 PM, and out of four or five counters, only one staff member was working. I had to ask someone to call another attendant out, which is rare even for budget hotels. The toilet in room 5120 had a bidet function that wasn't working. It seems they need to pay more attention to details. This kind of experience is really unacceptable for a Ritz-Carlton hotel.

Just look at the pictures... I'd just checked in and took a shower when I noticed this. I thought about just changing the sheets, but the more I thought about it, the more disgusted I got. Who knows what those yellow stains are. It took an hour for the manager to come, and their solution was to offer a fruit platter and a lion doll? I wasn't satisfied, so I waited another half hour and finally found the manager in the lobby. All they offered was a 15% discount. They said they could only move me to a lower-floor room. Why should I move to an almost identical room because of their mistake? This kind of issue would never happen at a HUAZHU hotel, so why is it happening at a 4000-a-night hotel? The manager said every hotel is different, is that something a manager should say? Facing such an unacceptable problem, they didn't take it seriously at all, just kept smiling and only said sorry. When I asked where the general manager was, they said they didn't know. When I asked for the head office complaint number, they told me to look it up myself. I complained to Nanjing 12345, and two days later, still no one has dealt with it. They advertised a mountain view room, but you have to climb to the window to see the mountain. They gave me a room right by the elevator, which is bad enough, but the phone was broken, the table was scuffed, there were oil stains on the bookshelf, and the sofa had a bald spot. If it weren't for that disgusting mess on the bed, I might have tolerated it. It's absolutely sickening! The executive lounge was promoted very well, but the dishes were limited, and breakfast, lunch, and dinner were basically the same. The main courses were all mediocre; edible, but not delicious. I chose this hotel specifically for Ritz's reputation for service and quality, but I will never stay here again.

When driving to Nanjing, the hotel, although by the roadside, was a bit hard to find; you definitely need to follow the navigation. Parking is available in the Deji underground parking lot, and I recommend contacting the hotel in advance. The hotel service was good. The room's interior hardware isn't brand new, but it's fully equipped. Breakfast didn't have a huge variety, but the taste was decent.

The service was really good, and they promptly resolved any issues. The only downside was the soundproofing, which was a bit poor. They contacted me both before and after check-in. The rooftop bar had a great atmosphere and the drinks were super delicious! Definitely worth a visit!

This was my first time staying in Nanjing. The hotel's location is excellent, with a direct connection from the lobby to Deji Plaza, which is especially convenient in the summer. The room had a nice view and was well-equipped. The front desk staff were very helpful and explained everything clearly during check-in. The concierge was also very observant and proactively offered to help with our luggage. My only regret is that I woke up too late and missed breakfast; I'll have to try it next time, haha~

I was on a business trip and invited some friends along, and everyone was very satisfied! The breakfast quality was excellent, and the location was superb. It's close to Deji Plaza, making shopping very convenient, and the room was spotlessly clean!

A top-notch hotel with excellent facilities and service. Many details throughout the hotel reflect luxury and thoughtfulness. It's right next to Deji Plaza and close to many attractions. Overall, I'm very satisfied!

Great hotel location with convenient transportation. We specifically booked this hotel for my child's birthday, and the front desk staff were warm and attentive, even decorating the room for my child. The swimming pool environment was good, quiet, and clean. A very pleasant experience overall!