Millennium Biltmore Los Angeles

The hotel lobby and the basement level are very retro and opulent. The staff were polite and courteous. The room itself was spacious, simple, and had a charmingly vintage feel. The window directly overlooked a small plaza, where I not only watched people ice skating but also witnessed a small protest. For a hotel in the US, the breakfast here was incredibly rich and varied. I stayed for two nights and had a good experience.

I really like this hotel; the lobby is absolutely beautiful. The overall environment is also great, and it's super convenient for getting around. I'll definitely choose this hotel again next time I'm in Los Angeles!

No heating and no portable heater, it was super cold. It took three or four calls to finally get through to room service, and they grudgingly gave us one blanket. Even with two blankets, it was still freezing, so I ended up sleeping in my own clothes. For such an expensive hotel, the facilities and service are just ridiculous.

This hotel feels very old-school, with a lot of history and stories behind it. The room facilities were neat and clean, and the air conditioning's heating worked great, keeping the room at a comfortable temperature. In contrast, the bathroom facilities were a bit older, and the sink was rather small, but there were no cleanliness issues whatsoever. The water pressure from both the shower and the sink faucet was perfectly fine. The hotel breakfast was typically American – not extensive, but it had all the basics. One thing to note: you have to ask the staff for fried eggs. The service staff were excellent, from the usher who seated us to the dining room attendants, so we left a customary tip on the table. Within a block or two of the hotel, there's a Starbucks, Subway, and other fast-food options, as well as a few more formal restaurants. The area's safety seems pretty standard; we didn't feel unsafe walking around at night. On the night we checked in, we happened to catch the Christmas tree lighting ceremony in the lobby, which was a very special and fun event. The only discomfort during this stay came from the service fee, less than $20, charged at checkout. The front desk staff told us it was a breakfast service charge. I have two points here: first, when I booked, I specifically checked, and this particular booking didn't mention any hotel service fees (other bookings at the time specified a daily service fee of around $10, but this one truly didn't); second, why didn't anyone tell us this service fee was for breakfast? If a service fee is charged, you shouldn't need to leave an additional tip (it's not about the small amount of money, but the principle). If the front desk had informed us about this service fee when we checked in (a male staff member at checkout said the hotel had asked the agent to inform us, which is somewhat reasonable), or if Ctrip's agent had stated this charge and clarified it was a restaurant service fee, we wouldn't have felt so annoyed. I hope Ctrip can improve in the future to ensure we have a clear understanding of all charges.