Fairmont Copley Plaza Boston

No one to open doors which would be fine if not so heavy. Beautiful hotel with stunning reception/ lounge area

Absolutely stay here again it's a beautiful hotel gold level was great very own private floor. Gilbert in the lounge was brilliant nothing to much trouble.

On checking it you get hit with a $35 a day resort fee. There is no resort. They don’t even have a swimming pool. It’s not Vegas. What a joke. Just increase your rate. There are no door men. Nice rooms but very basic service. Staff don’t go out of their way to assist. Much better choices available.

Excellent hotel, great location, very clean, the team were very friendly and helpful. We were 5 adults and the room was spacious.  The only thing that I was missing is a laundry room for self use. I will definitely recommend the hotel and will be happy to come back.

It’s an old property and my assumption is that there are two wings and we were sent to old wing. Only one of the three elevators worked during 3 nights when we stayed there and there was no one trying to fix the elevators as well. Even the elevator which was working was not in a good condition. The staff was so so, not something which I would expect from Fairmont. Having stayed in Fairmont few times before, this was the worse experience of all times

Great location, clean. Easy to get around Boston. Breakfast was also good

Great locations, excellent service, and nice staffs. I like Fairmont