Palace Hotel Tokyo

Let's start with the positives: The location and facilities are excellent, the room is spacious, and I even had a view of the Imperial Palace from my window. Although it was partially obstructed, considering I booked a basic room, it was more than acceptable. Upon arrival, the staff immediately helped with my luggage and inquired about my name, which was very thoughtful. Turndown service and replenishment of amenities in the evening were prompt. All staff members throughout the hotel were professional and responsive. Now for the negatives: I wouldn't call it discrimination, but it's clear the hotel primarily caters to and prioritizes Western guests (there were many Westerners staying there). They even offer gluten-free bread at breakfast. I was assigned a room on the lowest floor, the 8th floor, and I didn't see any Western guests on my floor. When using the elevators, they were always going to floors 10 and above. Additionally, a cart with spare amenities was constantly parked right outside my room door, which was quite an eyesore every time I opened it. I brought this up during check-out, but I doubt they'll take it seriously.

Great location, just one street away from the heart of Japan. The Japanese service was impeccable, as expected. Every room came with a nice amenity kit. My only suggestion for improvement would be to integrate Alipay and WeChat Pay into the payment system to make it more convenient for Chinese tourists.

The room came with a large balcony, perfect for getting some fresh air during the day. It overlooked the grassy square outside the palace, and the view was exactly as pictured. The room itself was spacious and comfortable, and the staff were very professional. The breakfast, with its Japanese-style set menu, made for a fantastic experience!

The environment is absolutely stunning, no complaints there. However, the service was very mediocre, and I actually felt a bit discriminated against. They initially put me in a room at the very end of the hall, even though there were clearly other rooms available (I complained and they eventually moved me). For breakfast, they seated me away from the windows, while all the tables with a view were given to white guests. My English isn't great, and signing up for the membership took forever; they kept getting my email wrong multiple times. Maybe I'm biased, but compared to the service at Andaz, this was a significant letdown.