The Liberty, a Luxury Collection Hotel, Boston

We had an extremely disappointing experience at this hotel. We booked two rooms through Trip.com and fully paid in advance, yet after our stay, the hotel charged our credit cards again for the room fees, taxes, and other charges. On top of that, we had only one car parked, but the hotel wrongly charged parking fees twice under both rooms. Despite repeated follow-ups since October, it’s now December and the refund issue is still unresolved. The lack of accountability and slow response from the hotel are unacceptable, especially for a so-called five-star property. We expected much better service and professionalism.

We had a great time! My second time staying here and my family's first. Everyone enjoyed the lobby DJ Friday night and the chicken pesto sandwich I had at the bar was fantastic! My daughter forgot her hat and water bottle in the truck after we valeted it but Steven at the front door and the other staff rushed to get it for her. I love staying at this hotel for it's great vibe and I feel that it;s a great central hub to get to everything. We grabbed an Uber to Fenway but decided to walk back and honestly it wasn't bad at all. We walked past all the brownstones, stopped into Cheers for a beer, walked up through Beacon Hill and then ate at The Hill Tavern which is across the street from The LIberty. Will definitely stay here again!