We recently stayed at VOMO as a family with a young child and came away with mixed feelings. The island itself is stunning, and there is a lot to like about the resort. However, at this price point, the experience needs to be consistently excellent, and unfortunately that wasn't our experience. Pros 1. Beautiful island and accommodation – Our villa was spacious, comfortable and enjoyed lovely ocean views with a constant sea breeze. It was a wonderful place to relax. 2. Warm, genuine staff – Every member of the team we encountered was friendly, welcoming and genuinely cared about making our stay enjoyable. Fiji's hospitality remains one of the country's greatest strengths. 3. Thoughtful arrival – We appreciated the welcome platter of cheeses, sandwiches and fresh fruit waiting in our villa after travelling. 4. Kids' Club – Our toddler enjoyed the activities, and the nannies were caring, engaging and wonderful with children. 5. Food concept – The culinary direction is promising. The menus are creative, varied and read exceptionally well, showing real ambition. Cons Pre-arrival communication The pre-arrival process was surprisingly disorganised, with the same information requested multiple times. Emails frequently answered only some of our questions while ignoring others, and our enquiries about arranging nanny services went unanswered. A scanned payment confirmation sent to us was that of anther customer. Food execution While the menus were impressive, the execution often failed to match the concept. The food wasn't poor, but it rarely lived up to the expectations created by the menu or the resort's luxury positioning. To illustrate the point, a rare seared tuna dish turned out to be a very overcooked piece of tuna. Service consistency This was our biggest disappointment. The staff were unfailingly warm and friendly, but there were too many operational lapses for a resort of this calibre. During our first nine meals, every single one contained some sort of service error—missing dishes, incorrect orders or forgotten items. Eventually we stopped counting. One of the joys of Fiji is the relaxed nature of its people, and we would never want that warmth to disappear. However, luxury service also requires urgency when mistakes occur. Whether it was correcting an incorrect meal or responding to a request to sweep broken glass from our deck, there simply wasn't the sense of promptness expected at this level. Housekeeping Housekeeping was inconsistent throughout our stay. The complimentary minibar was replenished intermittently but never restored to its original standard. Dirty glasses were regularly left behind despite being clearly set aside for collection. Our water and wine glasses were never washed or replaced with clean ones during the entire 6 day duration of our stay. The most concerning incident occurred after we left used wine glasses on the patio expecting they would be removed during turndown service. They remained overnight, and one w