Galle Face Hotel

Hotel is very historically number one hotel in Sri Lanka. I love the beach and garden view. Food is excellent choice. Staff everyone is very courteous and well organise and presentable. All staff are consistently helpful. I love ambient of the hotel.

Good location, vintage interior full of character , kind staff.

We thoroughly enjoyed our stay here, it's just like stepping back in time to enjoy the Colonial period. All the staff were welcoming and courteous. The breakfast and evening buffet were very good. Great location too.

Very good

Extremely poor service. Manager Malik and staff Asun were inconsistent in feedback and discussion. hung up the call 3 times while asking for explanation and insisted on USD 100 for upgrade to fix the issue. Presented the worst room with LED lights shining into the room. Avoided the calls to explain or discuss. Choosing to ignore calls were next level immaturity displayed by staff. In a country where service is key this hotel was truly disappointing. One of the worst I've had across the world.

We recently stayed at Galle Face Hotel, Colombo with my family. Overall, the hotel experience was good, especially the location and service. However, the rooms feel overly traditional and colonial, which does not fully meet modern-day requirements. The heavy wooden furniture and old-fashioned, posh décor may appeal to older patrons who appreciate classic heritage styles, but it may not suit travelers looking for a more contemporary stay. The electrical points and facilities are also quite outdated and not convenient for today’s laptop- and gadget-dependent travelers. I would suggest that the hotel consider modernizing some rooms and amenities, while still preserving a few heritage-style rooms for guests who prefer the traditional experiences.