This was by far the most disappointing hotel during my trip to Sri Lanka.
I booked it because it's a heritage hotel that has hosted many famous people, and it certainly has a historical background. The hotel reception was professional, and the pool view was nice. However, the room's facilities were also very 'historic' – quite old and worn. If you're used to staying in big-chain five-star hotels, you'll find this unbearable.
I booked a sea-view room and mentioned it was for a birthday, hoping for a room with a better view. Instead, they gave us a really terrible one, at the very end of the corridor... (See image 8, truly 'excellent').
Additionally, on the day we checked in, they were having a lawn music festival. That's fine, but what was baffling was that the incredibly loud music continued until past midnight, maybe even 1 AM. This would never happen in my home country, where things usually wrap up by 10 or 11 PM. I was truly dazed from the noise... It seems the hotel cared more about making money from the music festival than the comfort of its regular guests. It was appalling! And there was no compensation whatsoever, not even a small gift. They just took it for granted that they could blast music at us. Oh, and we booked a dinner-included package. The dinner area had no air conditioning and was right next to the music festival. My family couldn't even hear each other speak at the same table; our ears felt like they were going to explode. It was quite an experience.
In short, I absolutely do not recommend this hotel. I suggest everyone book a newer one instead!
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