Nanjingmouzhi
November 16, 2025
I’ve reviewed nearly two hundred hotels on Ctrip, and I rarely give negative reviews. The only reason for this one is simple: the hotel clearly made a mistake, yet refused to admit it and kept making excuses.
The hotel ended pool access early due to a private event, but never informed guests in advance. They insisted that an email had been sent and that a paper notice was placed in the room. I received no such email, and there was absolutely no notice in my room.
I chose this hotel specifically for the pool and the view of the Twin Towers. But when I went to the pool at 5 p.m. on the day of arrival, I was told on the spot that it was closed for a private event and guests could not enter—no prior notice, no explanation. When I raised the issue with the hotel, all I got was a perfunctory “sorry,” with no compensation and no sincere attempt to address the situation.
What made it worse was the hotel’s tone in subsequent communication: “Please be informed that we have a private event today. Kindly understand.” It sounded polite, but it was essentially shifting the blame. The problem wasn’t the mistake itself—it was the denial, the excuses, and the dishonesty.
The so-called “Twin Towers view room” was also misleading. You definitely cannot see the towers from the bed; you have to lean against the window to catch a small corner of the view.
The hardware was equally disappointing: dated decor, shower fittings that kept falling off, and a bathtub that wouldn’t drain properly—I had to call staff every time to release the water. For the price charged, this is unacceptable.
If you care about the pool, the service, or the Twin Towers view, I would not recommend this hotel.
I almost never give hotels negative reviews, but this time I had to—because mistakes are understandable, yet lying, denying responsibility, and making excuses are not.
Original TextTranslation provided by Google
