We had to wait two hours for our room to be ready and spent over half an hour standing at the front desk just to get the key. There were cockroaches in the room, the bathroom, and the wardrobe, and there was a stain on one of the beds. I called housekeeping three times, but no one showed up until I went down to reception. The staff member said 'abshir' (sure/right away), but still no one came—even though I left the room three times, nobody showed up until the number of cockroaches increased. I went back down to complain, insisting that it needed to be cleaned immediately. A cleaner came up, and my wife and I had to wait outside the room while he finished. When we went back in, all he had done was make the beds and empty the trash; he didn't clean up a vomit stain, nor did he clean the bathroom. He just lingered inside the room even after my family and I had entered, waiting for a tip. There were no basic amenities like towels or tissues in the room, and no tea or Nescafé provided—unlike cheaper hotels of supposedly lower quality. Furthermore, I had requested a quiet room away from the elevators, but there was constant noise all night long, making it impossible to sleep before 1:00 AM. To top it off, there were no children's channels available, only the Haramain Quran channels.
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