Alpina Eclectic Hotel

Our stay at this hotel was nothing short of a disaster. The biggest trap was the parking: you have to reserve a parking spot in advance, and if you don't, you might not be able to park at all! There isn't even a temporary drop-off zone at the entrance. Even if you book a spot ahead of time, the parking fee is a steep €30 per night, yet there was zero mention of this on the Trip.com page, nor is there any way to book a parking spot through their platform. We arrived at the hotel on a rainy night, only to be told there were no spots available. We had to park in a nearby public garage and then drag two large suitcases back in the cold, rainy night. To make matters worse, the public parking was actually cheaper than the hotel's rate. Secondly, the room type was completely misrepresented—whether this is an issue with the Trip.com channel or hotel discrimination, I don't know. We booked a view suite, but ended up being assigned a ground-floor room where the view was mostly blocked by a protruding lower-level platform, leaving us with virtually no view at all. Even more alarming, outsiders could walk right up to the window from this platform; you could easily see a strange man making a phone call on the platform while lying in bed, resulting in zero privacy and a complete lack of a sense of security. While the room was spacious, the decor was extremely basic and shabby. The hotel had eco-friendly notices pasted everywhere, using environmental protection as an excuse not to provide basic toiletries like conditioner. If the owners are truly that committed to the environment, closing down the hotel entirely would be even greener. Hardware and service issues were equally disappointing. It was already snowing and freezing in Chamonix, yet the hotel hadn't turned on the room heating, telling us to rely solely on the bathroom towel warmer for heat—which was broken to begin with. Although they eventually fixed it, our stay had already been severely ruined. The front desk staff was also the worst we encountered during our entire trip in France. After leaving Chamonix, we stayed at another hotel in a nearby town, and the contrast between the two experiences was night and day. Think twice before booking this place!

This place was relatively reasonably priced compared to others. Despite the reasonable price, the room condition was great, and the breakfast view was absolutely amazing.

The hotel's location is fantastic, right in the city center and close to the parking lot. The staff are extremely helpful, and there is also a children's play area next to the restaurant.

Parking is €30, but there's a cheaper public parking lot right next door. The hotel is very centrally located. The service is friendly, and the front desk staff are multilingual. Breakfast is perfect with a huge selection and unbeatable views. The downsides are that there's no kettle or bottled water in the room, and while comfortable, it's a bit minimalist. Another drawback is that the spa is quite disappointing; the relaxation room has an odd smell, the jacuzzi facilities are broken, though the sauna is fine. Overall score: 4.6

Excellent service from the baggage handler first, and also the reception, especially Ana, who was polite and her service was kind. And a wonderful person from the breakfast restaurant who makes eggs, his service is kind, he fulfills customers' requests and is cheerful. I genuinely enjoyed my stay very much.