BE Destination Tulum

Good place and great food

Everything about the hotel was incredible, highly recommend. Only downside was Mother Nature (sargassum)

We just returned from our third stay at Be Tulum this February, and once again, it delivered a beautiful and memorable experience. There was some seasonal seagrass, as expected this time of year, but noticeably less than we’ve seen in April. The team does a great job keeping the beach directly in front of the resort clean and enjoyable. Beach service stands out — attentive, prompt, and seamless without ever interrupting the relaxed atmosphere. The service overall is impeccable. The staff is warm, professional, and consistently accommodating - when bikes weren’t available one day, they quickly arranged for us to use bikes at a neighboring resort. Breakfast, which was included, was lovely each morning — fresh, well-presented, and a perfect start to the day. We typically dine out in town for lunch and dinner, so we can’t speak to the other on-property dining options. Be Tulum remains one of our favorite romantic destinations. The atmosphere is intimate, peaceful, and effortlessly beautiful — the perfect place to disconnect and reconnect. We look forward to returning again.

This is a 1 Star hotel charging 5 Star+ prices. Beware ******* ratings are misleading. - no coffee or tea in room - you pay for everything including slumming it, - no hot water in the room for 2 days, - Gekko in the thatched roof disturbing all night (no sleep!!) with droppings from the thatched roof falling on you, - small irritants like charging for extra drinking water in your room (2 bottles provided) in a very hot climate, - asking for a top up for any small item… feels like a money grab, - charging automatically 15% gratuity without asking for everything - even in the included breakfast package, - service staff were very nice and hospitable, - front office has a lousy attitude, - ambiance of Forest + Beach very nice

Beautiful resort and the staff was amazing! Ivan, Bill, Ramon and the rest of the staff made our stay so relaxing. Gracias por todo!

Very much enjoyed my stay at Be tulum. Staff was attentive and polite, rooms were as shown very spacious and secluded. Area around resort was safe and walkable to several other properties as well as eating shopping and convenience store.

It’s a nice hotel with beautiful rooms, but I don’t think it should be rated as a 5-star property. They lacked some basic amenities that most hotels provide, such as slippers, and we had to ask for toothbrushes and toothpaste twice before receiving them. Except for Aylin, I didn’t find the other staff to be well-trained or particularly pleasant. They have two nice outdoor pools, but the water is so cold that you can’t get into them. The food was 8/10 — I enjoyed it. Overall, it’s okay, but I wouldn’t stay here again.

Great hotel! Good service but expensive restaurants, Chicago downtown prices!

Beautiful location, grounds and rooms. Would definitely go back!