BE Destination Tulum

"Good place and great food"

Twelve O’Clock Luxury Villas

Secrets Tulum Resort and Beach Club

"Very good, lots of attractions in the hotel we had fun. Amazing service, thanks to Julio"

Hotelito Azul

"The entrance in the hotel is the most strange entrance that I ever seen. They provide a QR code that suposed to unlock the door and an acces turnistle. This doesn’t work at all."

Hotel Shibari - Restaurant & Cenote Club

"First of all the service was beyond bad, it’s as if the staff never communicated with eachother. Upon arrival, we got asked if we were celebrating anything, to which we said yes as it’s our fifth anniversary, and they said they would arrange a surprise for us the next day. We finished our stay without any surprise or acknowledgment as to what had happened, it was just forgotten. They would ask us every day if it was our first time at breakfast, ask about allergies and so on, which on your fifth day at the hotel makes it feel very impersonal. The hotel is also very restrictive in when you can use their amenities, which is laughable when they have no direct beach access. Their pool only opens 11am-6pm, their bikes (which are in horrible shape) can only be hired 9am-6pm…it felt like being at a school camp instead of an alleged 5-star hotel. You are stranded on a street with nothing to do, no signal outside of the hotel, no free beach access and a whopping $40 to get to the town center (which is a 15min drive away). To put the cherry on top, we got called to our room on our last night asking when we would like our bags collected for check-out, they said it was arranged…and it never was. We also never got asked if we had a nice stay upon leaving, nothing. They truly don’t seem to care. Honestly, save yourself the trouble."

Mezzanine Tulum, a Small Luxury Hotel

"Come to Mezzanine to disconnect. It is a little piece of heaven within walking distance of the Tulum archaeological site. The oceanfront rooms are a dream. The food is exquisite, the drinks are elevated, and everything is a visual delight. There are no TVs – trust me, it’s a good thing."

Ikal Tulum Hotel

"I thoroughly enjoyed the experience of sleeping so close to nature and having a treehouse. However, I wasn't aware the hotel was directly inside the national park. When we arrived, guards gave a difficult time to our driver to be able to drop us off, even though it is a 50 minute walk to the location. They expected us to pay daily park fees even though we weren't using the park. There was only one highly over priced restaurant at the site, no shops for food, and no hot water available. I was able to make a coffee in my first day, but the service desk staff told me one free coffee for my booking, not one for each day stayed. Given the cost of this hotel, it offers no services. It does have an enjoyable environment, but bring your own food and your own supplies. This was 1 of our 2 rentals and both had the same issues."

Nômade Temple Tulum

"Very good vibe, good location, lovely rooms. Excellent stay."

Moxy Tulum

"This is a very new hotel with excellent interior design and comfortable rooms, the gym is better than most hotel gyms and brand new. Service and the people are awesome special thanks for Fernando and David."

El Paraiso Hotel Tulum

"About the best beach on the Riviera Maya. 100% recommended. However, it's located within a reserve, so having a car or being aware that you'll be away from the center is something to keep in mind. Beach lovers, this is the place."

Motto by Hilton Tulum

"shi s The facilities are too poor, the wash basin is blocked, the toilet is blocked"