Hampton by Hilton Zhangjiajie National Forest Park

The room is well-equipped, the bedding is comfortable, and the smart room control is a nice touch. The toiletries are high-end. Highly recommended! Butler Peng Peng was very responsive to all our requests, and the laundry attendant was diligent, delivering our washed and dried clothes right to our room. I'd definitely stay here again if I have the chance.

The hotel breakfast offered a wide variety of dishes and categories, and the taste was excellent. Our butler, Pengpeng, provided exceptional service, helping us book show tickets and even finding a local tour guide. However, this positive experience was solely due to Pengpeng. The female staff member who handled our check-in was surly throughout. When we first arrived, she said our room wasn't ready and would take half an hour. My child and I went out to eat for an hour, but upon returning, we still couldn't get our room key immediately. She claimed they needed to inspect the room and then gave various reasons why we couldn't check in right away. Pengpeng (not the surly check-in staff) constantly tried to calm me down. While I was waiting for the room key, the unfriendly staff member took a phone call that had nothing to do with me, but she kept using a harsh tone, repeatedly saying "no" without any semblance of customer service. The hotel has a self-service laundry room and is conveniently located near the East Gate. There are many restaurants and shops nearby, making dining and shopping very convenient. The hotel pays great attention to detail; four bottles of water are provided daily in the room, and the lobby offers complimentary cold drinks and various beverages, showing their thoughtfulness everywhere. My positive review is dedicated to Pengpeng, the excellent butler. I also hope the hotel can improve its service management overall!

Had a fantastic stay! The front desk staff helped us switch room types and even gave us a complimentary late check-out. The environment was quiet and clean, with plenty of dining and shopping options conveniently located nearby. It's also within walking distance of the scenic area's East Gate and the Charming Xiangxi Grand Theater.

Excellent hotel with great service. It's only a 15-minute walk to the East Gate of Zhangjiajie National Forest Park, and there are plenty of restaurants nearby. I highly recommend Li Hanhan Sanxiaguo in the vicinity; as someone from Jiangsu, I found it delicious and not greasy at all, unlike some other places that I felt were too oily.