We stayed at Vincci Mint Madrid from January 10 to 13. Overall, the hotel was good and the rooms were clean and tidy. Initially, I was close to giving an excellent review.
However, after staying at another Vincci property in Málaga, the difference in hospitality was noticeable. In Málaga, the service was top-notch — from the receptionist to the attendants, everyone delivered outstanding service. By comparison, the service at Vincci Mint felt more average.
The location of Vincci Mint Madrid is excellent and very convenient. On the downside, the rooms are not soundproof, and you can hear quite a lot of noise. The terrace was also closed during our stay, possibly due to the weather.
In summary, a good hotel with a great location and cleanliness, but service and soundproofing could be improved to match the standards of other Vincci hotels.