Vincci the Mint

We stayed at Vincci Mint Madrid from January 10 to 13. Overall, the hotel was good and the rooms were clean and tidy. Initially, I was close to giving an excellent review. However, after staying at another Vincci property in Málaga, the difference in hospitality was noticeable. In Málaga, the service was top-notch — from the receptionist to the attendants, everyone delivered outstanding service. By comparison, the service at Vincci Mint felt more average. The location of Vincci Mint Madrid is excellent and very convenient. On the downside, the rooms are not soundproof, and you can hear quite a lot of noise. The terrace was also closed during our stay, possibly due to the weather. In summary, a good hotel with a great location and cleanliness, but service and soundproofing could be improved to match the standards of other Vincci hotels.

It was a great stay. The hotel was very clean and right in the centre.

Great hotel with a central location. Service was excellent and the buffet breakfast ran till 2pm, which was awesome for late risers. I do wish they have a gym and the rooms can be rather small. The upkeep of the room can be better — our shower was either too hot or cold when we adjusted it. The sofa sank down a lil and I feel the housekeep could help in the upkeep by mopping the floor daily, and ensuring the sofa cover is sent for regular cleaning.

The location super perfect in Gran Via, the room is nice and clean, the bed comfortable. The hotel amazing I really recommend it

Everything was splendid. The hotel offered a serene oasis amidst the hustle and bustle, making our stay exceedingly comfortable. The breakfast was abundant, and the staff were remarkably friendly towards foreign guests. Their professional demeanour made the experience particularly reassuring. I shall certainly choose to stay here again on my next visit.