Anonymous User
January 1, 2026
Dear Moxy Chinatown Team,
I’m writing to express my deep disappointment regarding how my room request was handled.
I submitted my request well in advance — my first preference was Level 12 Room 12, and my second preference was Level 20 Room 12. I even sent a reminder email before my arrival to make sure it was properly noted. However, upon check-in, I was told that both rooms were unavailable and was instead given Room 1719, which the staff said was an “upgrade.”
What truly frustrates me is that the staff mentioned I could have just called the hotel directly to reserve the room. So honestly, what is the point of submitting my request and reminder emails if everything still depends on availability upon check-in? I made the effort early so that it could be arranged, not just ignored or treated as a formality.
On top of that, I was also very disappointed with the food. It really did not taste good — the quality felt low-grade, especially considering the price. I hope the hotel can take note of this and improve both the food quality and value.
I’m very disappointed — this was supposed to be a wonderful day, and the experience was ruined by something that could have easily been handled better. Please take guest requests seriously in the future. If not, it really makes me question why I should choose your property over others that value their customers’ efforts and preferences.
Sincerely,
A person who is very disappointed
