Shangri La Tianji Cloud Resort Beauty Hotel (Dukezong Ancient City Store)

The hotel environment is great, and the butler service is excellent. Highly recommend booking here when visiting Shangri-La. When checking out, my child forgot their braces, and they proactively contacted me and helped mail them back! Environment: Good Facilities: Good Hygiene: Good Service: Good

The hotel offers a free airport pick-up service, which is very convenient. The guesthouse itself is beautiful, and the rooms have diffused oxygen, which is perfect for those concerned about altitude sickness. The staff are warm and attentive, and the breakfast was delicious. The hotel is also very close to the center of the old town, making it easy to explore on foot.

The service here was absolutely amazing, and they even offered free pick-up and drop-off. I had a huge pile of laundry and was so lucky they let me use the washing machine and dryer for free – super convenient! I accidentally left a ring behind before I checked out, and the 'dàsǎo' (auntie/elder sister) working there honestly returned it to me. I'm incredibly grateful! 🙏🙏🙏 I'd definitely book this guesthouse again if I have the chance, and I'll be recommending it to my friends too! 😍

Luckily, it was my child's birthday today, and they helped with decorations and even bought a cake. Top-notch service, top-notch team.

The staff were all very welcoming and attentive. The hotel has a parking lot and charging stations, which is very convenient. Its location is excellent; just a straight walk down the road leads to a food street, and you can even see the famous photo spot at Guishan Park.

The room was very comfortable, and the location was perfect, right by the east corridor of Dukezong Ancient City, making it convenient to get in and out. The three young guys were incredibly nice, proactively helping with luggage upstairs and always ready to assist. They were very genuine. Wishing them great business!

The service was excellent, with the butlers always on standby. Our luggage was even brought directly to our car. I appreciated the thoughtful detail of providing both regular and disposable bath and hand towels, catering to different guest preferences. It was a bit of a shame that we had rainy weather and couldn't fully enjoy the starlight room!

I just checked out of the hotel and couldn't wait to leave a positive review. I especially want to thank the young men working there; they were incredibly genuine. From picking us up and helping with our luggage to seeing us off, they were consistently enthusiastic and attentive. We booked a family room, which was very cozy, and the kids absolutely loved it. The oxygen supply and projector were excellent, making for a very comfortable stay.