Tokyu Stay Shinjuku

No house keeping, they should inform us on the system, when we checked in, they told us they only take out trash daily and replace new towels if we request before 11am everyday. Even we request toilet papel directly to housekeeping lady we saw in the morning and only got them after 5h.. Will definitely not going back again to this place.

We stayed at Tokyu Stay twice during our trip to Japan and loved it. The best surprise was the record player in the room. There was a small collection of records too, and we spent our evenings listening to them. It made the room feel like a home, not just a hotel. The staff were excellent. They were friendly and helpful every time we asked for something. They gave us good tips for the area and always had a smile. The room was clean and well laid out. The washing machine was really handy for a longer trip. The location was excellent for getting around. We would happily stay here again. Highly recommended.

Excellent location. Accommodating staff, nice lobby. Very clean room and bathroom with Refa hair products and hair blower. Near Isetan, with lots of restaurants around and a Family mart.

We had a fantastic stay at Tokyu Stay Shinjuku and would absolutely stay here again. The hotel had just reopened after remodeling, and everything felt fresh, clean, modern, and very well cared for. The location could not have been better. The subway is literally right across the street, and the hotel is surrounded by so many excellent restaurants. It is also only about a five-minute walk to the main Shinjuku shopping area, with endless options for shopping, dining, cafés, convenience stores, and just about anything else you might need. One of the things I loved most was that everything seemed to be within a 5–15 minute walk. The room was the standard size you would expect in Tokyo, but it was very comfortable. The bed and pillows were especially comfortable, and despite being right in the middle of busy Tokyo, the room was amazingly quiet. We could not hear street noise at all, which made it very easy to relax and sleep well after long days exploring the city. The bathroom was spotless, and the TOTO toilet was a great touch. The staff were wonderful throughout our stay — always attentive, courteous, professional, and genuinely helpful. The only small downside was the exercise room. It is tiny and has only two exercise machines, so I would not really consider it a full fitness room. Other than that, everything was excellent. Overall, this hotel was excellent. The combination of location, comfort, cleanliness, quiet rooms, and wonderful staff made our stay incredibly easy and enjoyable. I would highly recommend Tokyu Stay Shinjuku to anyone visiting Tokyo and would happily choose it again on a future trip.

The Hotel is new, the room was spotless, the washer dryer combo in the room is fabulous . I would definitely stay there again.

great location close to isetan, OIOI, and shinjuku sanchome station There was a washer dryer in the room which helps alot !