Guest User
August 1, 2024
Surprisingly, my recent experience at Pura Vida was quite distressing. The guest rooms and facilities are nothing like photos on the website! With no a/c lots of rain, rooms are humid and damp. The one daily bath towel provided never dried. Everyone must carry yoga mats, water bottles, towels, wallets, room key and umbrellas back and forth, up and down the hills for every class. This makes for dangerous conditions during lighting and thunderstorms. The paths are dirty, muddy, slippery, moss covered and uneven with inadequate lighting in several areas. Behind Ananda Hall, indoor wiring on the ground,held with electrical tape provides makeshift lighting on steep dark hillside steps. Some areas do not have hand rails. During the night you can hear motorcycles, car engines and dogs barking. The property is right off the main road. Not at all quiet, peaceful or serene. Food was very good, but repetitive. The kitchen staff, drivers, maids, landscapers and therapists were extremely hard working, pleasant and performed their jobs well. They were only positive part of the experience. The manager is rude, unfriendly, and nasty to his staff as well as guests. His attitude is completely unprofessional and unacceptable. We received no warm welcome, no introduction to staff, no written communications in rooms, no maps of the premises, no daily schedules, no written instructions, no written emergency or medical info. To book spa treatments. A pencil on a string is provided to write guests names, treatment times and room numbers. A bottle of white out is available for corrections. Guests and therapists must walk to the board several times a day for updates. Cats freely roam the facility and are allowed to go anywhere they choose. This includes, guests rooms, yoga classes, meditation classes, even on guests mats during yoga practice. I personally had to have a cat removed from my bed during a thunder storm before I could go to sleep. Lila Hall, a heated yoga room had a huge bubble in the ceiling on the front right side near the heating elements. It looked as if it would burst any minute. Save your money, do your homework before booking.