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Grand Hotel Zermatterhof

Bahnhofstrasse 55, Zermatt, Canton of Valais, 3920, SwitzerlandView map

8.8/10Very good

76 reviews

Highlights

More

No. 1 of Premium Hotels in Zermatt

Newly renovated

Ideal location

Airport pick-up available

Great Location

Map

Train: Zermatt Railway Station

530m

Train: Zermatt Gornergrat Station

540m

Landmarks: Matterhorn Museum - Zermatlantis

<100m

Reviews

76 reviews

Very good

Comprehensive rating

Cleanliness
8.9
Amenities
8.8
Location
8.9
Service
8.7

c‍b‍b‍k‍k‍b

I was charged for an additional 288 Swiss FR for “additional guest”. when I checked out. only because I did not put My Son’s name when I did the booking, but I booked a twin room and my son naturally stay with me. not to mention he’s my 13 year old son. they can charge me for additional breakfast. That’s totally OK. but additional person for twin room?really? And Main thing I was not told I will be charged when I checked in. That is not fair I will reflect this to Swiss tourism office.

Btw. The staff are 100% good. Very friendly but I am sickened by the strange policy.

1‍8‍9‍1‍0‍8‍8‍*‍*‍*‍*

Translation provided by Google

Very bad stay experience. I brought a child to stay with me. I forgot to write the child's name when booking the room. The child was only 9 years old. I was told that I had to pay 140 francs, but the room was still my original room type. I really couldn't understand it. Besides, the child was so young. If it was charged for an adult, I could understand. It was a very unpleasant stay. A child under 12 years old lived with his mother. They told me that there was an extra person and they had to charge an extra person. And 140 francs, a child, are you kidding? It was too bad.

R‍e‍p‍u‍b‍l‍i‍c‍_‍o‍c

Translation provided by Google

I checked into this hotel by coincidence. Maybe I didn't make a reservation in advance and ordered it at the last minute. Maybe because I was a poor student, the front desk receptionist was a little slow at first. But I did book a youth hostel. The train was delayed and I missed the check-in time, so I spent money to rebook here. The location is amazing. Some rooms can see the Matterhorn from the window. The facilities are great. The hotel gave me custom chocolate and red wine when I checked in. Except for alcoholic drinks, everything in the mini bar is free. The breakfast is generally good, but it does not meet the standards of this level. The French toast is like chewing wax, but considering it is in Switzerland, it is normal. There is a horse carriage pick-up service, which attracted the attention of passers-by. I tried it with caution.

Z‍h‍u‍i‍r‍u‍f‍a‍n‍c‍h‍e‍n‍d‍e‍t‍i‍a‍n‍s‍h‍i

Translation provided by Google

The room is very nice. The location is excellent. You can see the Matterhorn mountain view, sunrise and sunset. The surrounding transportation is convenient. It is not far from the train station, about 500 meters, but it is all uphill. The hotel itself has a shuttle bus, but I didn't know it when I booked the hotel, so I had to drag my luggage for several hundred meters to the hotel after getting off the train. The breakfast was okay. The service staff was satisfactory. There was a capsule coffee machine in the room, and a few bottles of water were given. There were free soft drinks in the minibar, but alcohol was charged. However, unlike other hotels, it would not be stated what was free and what needed to be paid. I still called the front desk to find out. I think this should be improved. It is more warm to have free chocolates and red wine. Overall, it was not bad. The deduction was that the items mentioned above were not written very clearly.

k‍a‍k‍u‍k‍a‍n

Translation provided by Google

The shuttle service, the reception, the cleanliness of the rooms, and the view are all top class. Prices are within acceptable range by Swiss standards. In addition to a beautiful sauna, the spa also has a cold room like a freezer, so if you're a sauna-loving Japanese, you'll be well equipped!The breakfast was also very delicious.

S‍u‍g‍a‍r‍t‍a‍n‍g‍t‍a‍n‍g‍g‍u‍o

Translation provided by Google

Very good hotel with a view of the Matterhorn

L‍M‍Y‍T‍T

一家無可挑剔的酒店，服務周到，酒店的菜品很不錯，偏法式，值得一住。

Amenities

Golf course
Indoor swimming pool
Skiing
Hiking
Sauna
Spa
Massage room
Gym
Priority airport pick-up
Bar
Tennis court
Tea room
Restaurant
Cafe
Taxi booking service
Priority airport drop-off
Station pick-up service
Conference room
Multi-function room
Business center
Secretarial services
Childcare service
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Luggage storage
Bicycle rental

Hotel Description

Discover Grand Hotel Zermatterhof, an 5-star stay in Zermatt. With a score of 8.8/10 based on 75 reviews, it offers an outstanding blend of quality and value, with prices starting from US$472.

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

Pfarrkirche St. Mauritius: 0.07 km away

Mountaineer's Cemetery: 0.11 km away

Matterhorn Museum - Zermatlantis: 0.05 km away

Amenity Highlights

Leisure: Tea room, Massage room, and Tennis court

Pets policy: Pets are allowed, including dogs, for a fee of CHF 35 (approx. US$4).

Breakfast style: American,Continental,Vegan,Vegetarian

Food & Drink: Room service,Snack bar,Cafe,Restaurant,Bar,Lobby bar

Frequently Asked Questions

What are the check-in and check-out times at Grand Hotel Zermatterhof?
Check-in time at Grand Hotel Zermatterhof starts at 15:00, and check-out time is by 12:00.
Does Grand Hotel Zermatterhof have a pool?
Yes, Grand Hotel Zermatterhof has a swimming pool for guests.
Are pets allowed at Grand Hotel Zermatterhof?
Yes, pets are welcome at Grand Hotel Zermatterhof, but we recommend calling ahead to confirm details (e.g., pet size, fees).
Does Grand Hotel Zermatterhof serve breakfast?
Yes, Grand Hotel Zermatterhof serves breakfast for guests. Breakfast options include American, Continental, Vegan, Vegetarian style.
How much does it cost to stay at Grand Hotel Zermatterhof?
Room prices at Grand Hotel Zermatterhof vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.
What’s the cancellation policy at Grand Hotel Zermatterhof?
The cancellation policy at Grand Hotel Zermatterhof depends on your room type and booking terms.
Does Grand Hotel Zermatterhof offer airport transfers?
Yes, Grand Hotel Zermatterhof provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.

About This Property

Nearest Train Station	Zermatt Railway Station
Distance to Train Station	0.53KM
Average Price From	USD2205
Hotel Star Rating	5

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