Atour Hotel Suzhou railway station north square Bole Shi

From the moment I checked in, there was a constant rattling noise from the window. Then, in the middle of the night, during heavy rain, water started seeping in. The window leaked into the room all night, and water even flowed directly onto the floor by the head of the bed. I kept wiping the floor, but it remained wet. If my luggage had been there, it would have been ruined. I had an early bus to catch the next morning, so I didn't get any sleep at all. After I arrived at my destination, I reported it to the platform, and the hotel's response was that I only complained after checking out, not at the time of the incident. Are they seriously implying that at 3 AM, when I have an 8 AM checkout and a full day of travel ahead, I should pack up my bags and wait for hotel staff to move me to another room? A truly terrible experience.

I booked a twin room, and it was surprisingly spacious, almost like a suite. It even had a fridge and a washing machine! The only minor drawback was that the two beds were a bit small. The room had a great view of Suzhou Railway Station, and it was also convenient to get to the subway.

Right next to Suzhou Station, this is an apartment-style hotel with a very spacious room and complete amenities. You can cook and do laundry, the bathroom has a wet/dry separation, and the bedding is comfortable. The location is excellent, making it convenient to get anywhere. The breakfast is rich, and most importantly, the price is affordable. It shares an entrance with the Meilun Hotel, and check-in is on the 6th floor.

The hotel is super close, right across from the North Square exit of the train station. The lobby is on the sixth floor. The room facilities are very complete, with a separate toilet and shower, plus a washing machine and refrigerator. The cleanliness is also good, making for a great stay.

I returned from a business trip to Pudong with three suitcases and tried to check in around 2 AM. The front desk staff on duty on the night of the 30th had an absolutely terrible attitude and clearly hadn't received any proper customer service training. Because I arrived late, I asked the front desk if a late checkout was possible, and was immediately told no. Even as a Ctrip Diamond member, I should be able to check out by 2 PM. Anyway, I just wanted to check in quickly and get some rest. I then asked if the room had a refrigerator. The front desk staff confidently replied yes, as I had medication that needed refrigeration. After checking in, I wasn't even given a room card – they just said they didn't have any. At this point, I was already feeling uncomfortable, but I was too tired to argue. We were in room 1201, the first room. As soon as I got to the room, I turned on the AC and looked for the refrigerator, but couldn't find it anywhere, even after searching every possible spot. I contacted the front desk again, and the staff told me to look harder. I asked, "Are you sure every room has a refrigerator?" He said yes. I told him to send someone up to check. A staff member came up and confirmed that where a refrigerator should have been, there wasn't one. I then said, "Please switch rooms then, otherwise my medication will spoil." It was already around 2:30 AM. Exhausted, the staff said someone would go find a room. I was so confused – why did they need to 'find' a room? Couldn't their front desk system see occupancy and availability? Or was this staff member trying to make us give up and not switch rooms? I rushed them twice, afraid to unpack my takeout or toiletries because I might have to switch rooms. I just sat there waiting, untouched. Then I directly complained to Ctrip, who said they would contact the hotel for me. A while later, the front desk staff called me back and said there were no vacant rooms?! If there are no vacant rooms, why did you spend so long 'looking'? How did you look? Knocking on doors one by one? If you don't have a vacant room, then solve the refrigerator problem! I asked for a refrigerator to be brought to the room, but the front desk staff said it was impossible. I was fuming at this point. I immediately told Ctrip to deal with them. I ate my takeout. After a while, Ctrip must have put some pressure on the hotel, because soon after, a staff member brought a refrigerator to the room. Then, five minutes later, the front desk staff called me again to suggest changing rooms??? How do you people operate? I had already taken out my luggage and belongings. I said, "Are you going to help me move over a hundred pounds of luggage to another room?" He just hung up on me, with an extremely rude attitude! Clearly, he hasn't experienced the harsh realities of life and is unfit for the service industry. Finally, all these issues were resolved. The next day, there was a different female front desk staff. I asked for a few bags, but a hotel couldn't even provide bags! She said they only had trash bags, and I said that was fine. She then said she couldn't give them to me. I just thought, oh my god! Is this hotel's service philosophy to be so stingy? She said no, but then eventually gave them to me! Then, the complaint I made to Ctrip yesterday led to the store manager contacting me the next day. This so-called manager, without understanding the full situation, lectured me, saying I didn't ask for a room change in time and that there were many vacant rooms last night?? You yourselves told me the hotel was full! Now suddenly there were many vacant rooms last night? Which is the truth? I didn't even get a room card for a room that had many vacant rooms! Utterly speechless. The so-called manager offered no comfort or apology. This was an extremely poor accommodation experience. After so many years of booking hotels through Ctrip, I've never had such a bad impression of a hotel! Finally, let me tell everyone one more thing: absolutely do not book this hotel! Due to road restrictions during the day, you can't even get a car to the building's entrance. You have to walk about 600 meters to two turns ahead to wait for a car, which is extremely inconvenient for those with elderly, children, or large luggage. Everyone should avoid this place. If this hotel doesn't rectify its issues or train professional staff, it's only a matter of time before it closes down.

The service quality was incredibly sloppy. The front desk staff seemed like summer interns who knew nothing, literally clueless (you can just imagine). The hotel's delivery robot for food was the slowest I've ever seen in my life. The average wait time was probably 20-25 minutes, meaning you'd have to wait almost an hour to get your takeaway. When checking out, I asked if the hotel had a public restroom, and they told me a hotel this big didn't have one? How do the staff use the restroom then? Do they go to guest rooms? And when I politely asked, the staff replied very impatiently. This was the worst experience ever.

The front desk service was good, and breakfast was decent. I forgot to mention my room preference and was given a room right by the elevator, which was a bit noisy and I wasn't happy about that. The room itself was quite spacious, as it's an apartment-style hotel, and having a washing machine in the room was very convenient. The mattress was a bit firm for my personal liking. You can see the hotel as soon as you exit the train station's North Square, and it's quite convenient for getting to places like the Suzhou Museum and Lotus Market. Overall, it offers pretty good value for money.

The hotel is located directly opposite the North Square of the train station, just past one intersection on the east side of the square, which is incredibly convenient. The entrance is shared with another hotel, and the hotel's logo is quite small, so it's easy to miss if you're not paying attention. The lobby and front desk are on the sixth floor. The front desk service was warm and attentive. The room itself was clean and tidy, equipped with a washing machine and refrigerator, just like an apartment. It might be due to its age, but the room looked a bit dated. However, it was quite spacious, with good views and natural light, and it was also relatively quiet. The breakfast tasted good, and the variety was decent, fitting the price point. Overall, it was a great stay and offered excellent value for money.

The hotel is right by the North Square of the train station, in the high-rise building diagonally opposite (to the northeast/front right) as you exit. It shares a lobby floor with the Meilun Hotel (but its own front desk is on the 6th floor). The upper floors are quite quiet, and there's a washing machine and refrigerator available.