Crowne Plaza DUJIANGYAN by IHG

I booked two rooms, and to my surprise, one of them still had trash in it... that's just unbelievable. My child went to the hot spring, stayed for only ten minutes and quickly left because it was full of bugs, like centipedes. After returning to the room, red rashes appeared on their body, so we immediately took a hot shower. The hygiene is questionable, and the service isn't much better. I asked for two bottles of mouthwash and it took forever for them to bring up just one... it seemed like they had trouble understanding. The front desk staff weren't welcoming during check-in either. It was chaotic, with some people on the phone and others just walking around, looking very disorganized. I've stayed in many different hotels, from luxury 5-star to chain hotels, and this Crowne Plaza's hygiene and service don't even compare to a budget brand like Hanting.

This hotel is considered one of the better ones in Dujiangyan city. The breakfast is quite extensive, and there's plenty of parking. The only downside is the elevator, which isn't great. It's quite convenient for getting to the scenic spots, a taxi ride costs about 10-odd yuan.

The hotel was great! They provided complimentary breakfast for my child, who really enjoyed the variety of options. The hotel is quite quiet, and it's quick to get into the city by taxi. I didn't get a chance to try the hot springs this time, but I'll definitely check them out on my next visit.

This hotel used to be another brand, then it was rebranded as a Crowne Plaza. The front desk staff really need more training; it took them ages to find my booking when I checked in, and their attitude wasn't very patient. The room facilities and environment are a bit old-fashioned. On the plus side, the breakfast tasted pretty good.

This trip was with my kids, and we planned to stay one night near the Dujiangyan scenic area and another night near Qingcheng Mountain. Upon checking in, my family and I absolutely loved the room's design and color scheme. It was very spacious, and the mattress was especially comfortable. When we checked in, Summer at the front desk was very thoughtful and arranged a non-smoking room for our family with children. She was also very patient in answering our questions and addressing our needs. I was so pleased with both the room and the front desk service that we decided to extend our stay for another night. Now that we're back in Guangzhou, my family is still praising me for choosing such a great hotel to stay in, which saved us time and ensured a comfortable stay for our 'Exploring Qingcheng Mountain, Visiting Dujiangyan' trip! My family's satisfaction is also my way of thanking Summer for her thoughtful service! Another pleasant surprise was that during our extended stay, we found that the buffet breakfast offered many different varieties each day, which is truly rare. If you're planning to visit Qingcheng Mountain and Dujiangyan, I highly recommend this hotel.

This has to be the worst Holiday Inn I've ever stayed at. The air conditioning was incredibly loud, the bed was uncomfortable, and to top it all off, there were two stink bugs in the room. What a nightmare!

Excellent! It's quiet and has an indoor pool, outdoor pool, and hot spring bath. The kids had so much fun they didn't want to leave. Breakfast was abundant and much better than many other hotels. The Chinese restaurant offered great value for money and the food was delicious. The front desk staff were all very warm and responsible, especially Xiao Wang, who constantly communicated with us to help resolve issues. It was quite hot today, and the front desk even gave the children ice cream. Highly recommended!

Extremely disappointing stay. 1) The shower pressure in the room was so low it was unusable. 2) The hotel wasted an hour that night failing to resolve the issue and offered to switch rooms in the early hours of the morning. I declined, opting to simply make do with a quick wipe-down. 3) I specifically asked the hotel to inspect and repair it the next day and to contact me during the day if a room change was necessary, but they never did. 4) The following evening, before showering, I called the hotel to confirm the water pressure was fine, but once in the shower, I found it was still too low to use properly. I called the front desk again, and they once again offered to send someone to check, then called back to apologize and offer a room change, but again, it was in the middle of the night. Considering I had an early start the next day, I declined again. 5) The clean towels had disgusting yellow stains and hair on them. 6) The restaurant staff had poor service awareness; they allowed other guests' children to run around the entire restaurant unchecked, yet they stopped a solo traveler pushing a carry-on suitcase (at the time, the restaurant had just opened for service, and there were only 3 groups of guests in a dining area that could accommodate over a hundred people).

We were a family of four with two kids. The hotel's location is excellent, very close to Mount Qingcheng and Dujiangyan. The environment is lovely, and the staff are all incredibly warm and welcoming ❤️🔥. Our room was neat and clean, and the buffet was rich and delicious 👍🏻. I especially recommend the Forest Hot Spring Pool; my whole family absolutely loved it, so much so that we extended our stay by another day. I highly recommend this hotel, and we'll definitely stay here again on our next trip!