The St. Regis Sanya Yalong Bay Resort

Facilities: The facilities are grand, clean, and have an old-money aesthetic. There are two large swimming pools, a private beach, and many water activities. The room has two 1.5m beds and a large balcony with direct sea views. The hotel TV offers multiple channels without extra charges, which is a nice detail. They also provide complimentary beach slippers, which are useful and show great attention to detail. Environment: Elegant and private, with security checks at the hotel entrance. Hygiene: Clean and hygienic. Service: The service is thoughtful and meticulous. Our butler, Chris Zhang, checked in daily, was very attentive and diligent, helped us book a snorkeling trip, and provided complimentary fruit daily. There was also an ample supply of complimentary drinking water every day, and free towels, drinking water, and swimming rings were available at the pool areas.

This hotel has an old-money vibe, with spacious and very quiet rooms. I woke up to the chirping of birds in the morning. Chris was incredibly thoughtful; he took our room cards and escorted us directly to our room, introducing us to the hotel's activities along the way. Our room placement was excellent – the highest floor for that room type – and he even helped us add an extra bed. We had a wonderful 3-day, 2-night stay here, experiencing the coral boat and scuba diving. It was so convenient to enjoy water activities right at the hotel. When we were running late for breakfast and risked missing our boat to the pier, Chris even arranged an electric cart to take us there. He was incredibly responsive to all our requests throughout our stay. The hotel staff were also very enthusiastic; they came to help us with our luggage when it arrived. Overall, I felt the service was really good. Looking forward to our next trip!

Twenty years ago, for my honeymoon, I chose a hotel in Yalong Bay. I thought The St. Regis was too old-fashioned then, so I picked the one next door. Now that I'm older, I've grown to appreciate this style more and more. This 'old money' aesthetic truly stands the test of time. Built during an economic boom, the hotel's lobby and public areas are incredibly grand, and the rooms are very spacious. The furniture and facilities are impeccably maintained; you'd never guess how many years have passed. What's more, the St. Regis has air-conditioned indoor walkways from the lobby to the rooms, which is incredibly comfortable, especially during the scorching summer. I've stayed at many St. Regis properties across the country, but the service in Sanya is by far the best. The butler contacted me early to understand my needs, and even added an exclusive butler, Seven, a day before my arrival. The service was truly exceptional; they responded to all my inquiries instantly and fulfilled every request. This level of attentive service deserves a huge thumbs-up! With such a dedicated butler team, who wouldn't be impressed by The St. Regis's enduring charm?

This hotel is great for both a relaxing vacation and family fun; it has a high overall rating. Our butler, Jasper, played a big part in that – he was very responsive and helped us with everything, which I really appreciated. It's unlike some other reviews that say the butlers are useless; maybe I just got lucky. As for minor downsides, there's only one charging outlet by the bed, and the bathroom has no ventilation. I'm not sure if this is true for all rooms, as I was in a standard room. Breakfast was okay, not amazing, but perfectly adequate. However, staff didn't replenish the tissues promptly, so it was a bit awkward when I needed one and there weren't any. Also, the pool was temporarily closed in the middle of our use, and everyone was told to detour, presumably for some VIP, which felt a bit over the top.

An unforgettable trip! The room was great and perfectly suited my baby's constant desire to swim. Special shoutout to our butler, Season, who was absolutely amazing! She started by telling us about the hotel's facilities even before we checked in, and knowing we were traveling with a child, she was incredibly attentive to their needs. Her service was excellent and very thoughtful! I highly recommend requesting Season's service if you're traveling with kids.👍

Had a fantastic trip! This hotel isn't about ostentatious, nouveau riche luxury; it's more of an understated elegance, quietly opulent. We even got lucky with the weather, with the sun peeking out occasionally, making every photo picture-perfect! The infinity pool, in particular, offers breathtaking views and is a photographer's dream. The attention to detail is excellent too; the sun loungers and everything else were impeccably clean. Lying there and feeling the sea breeze truly made it feel like a perfect vacation. The staff were very attentive, and our hotel concierge was wonderfully thoughtful.

The hotel was fantastic! We had a butler contact us with all the hotel information before check-in, which made the whole experience incredibly smooth. Even with the on-and-off rain, it didn't dampen our spirits at all. The infinity pool, snorkeling, and paddleboarding offered so many fun activities. The breakfast was also rich and delicious, making for a perfect vacation feel. A special shout-out to our butler Chris for the excellent service during our stay. Highly recommend!

I read so many hotel reviews before my trip, and ultimately chose the St. Regis. It actually exceeded my expectations! You really have to experience it for yourself. The hotel's public areas are vast and beautiful, and the rooms aren't old at all; they're very well-maintained. The butler was also very enthusiastic, checking in regularly to see if I needed anything, and communicated with me before my arrival. What I appreciated most was the hotel's privacy; only guests are allowed in, which is something I highly value. The hotel cinema showing movies currently in theaters was a great bonus. As for breakfast, the one by the sea was definitely tastier, much better than what was offered at Xiu Restaurant.

This was my first time experiencing St. Regis' butler service, and meeting Shane was truly the greatest stroke of luck on this trip. I was quite rushed when booking, and arranging for a party of four felt a bit tricky, leaving me with some apprehension. To my surprise, Shane proactively upgraded our room type and dining options, instantly alleviating all my worries. That feeling of being perfectly taken care of still brings me a sense of peace when I look back. What touched us even more was that Shane didn't just stop at 'solving problems.' He meticulously planned a four-day itinerary based on our preferences, offering different choices each day that were both fulfilling and flexible. For any matter, big or small, he was the first person we thought of, and he always responded promptly and attentively, just like family. The most heartwarming moment was on our departure day. Our flight was late at night, and Shane specially arranged a day-use room for us so we wouldn't be left without a place to go after the 12 PM checkout. This level of detail far exceeded our expectations. Thank you, St. Regis, and especially thank you, Shane. Because of you, St. Regis Sanya Yalong Bay is no longer just a hotel, but the warmest haven on our journey. We'll definitely look for you again next time.