This was an absolutely terrible experience! First off, we were staying for two nights, and I specifically told the front desk during check-in that we had two small children and requested a good room. The front desk staff said all rooms were the same. When we got to our room, we immediately noticed the door was broken; behind it was just glass, and the doorstopper was also broken, so the door would slam right into the glass. Then, as soon as we entered, the terrible smell from the bathroom was unbearable. The hairdryer in the room was also broken. After dropping off our luggage, we went downstairs for dinner and reported these issues to the front desk. They told us they would resolve everything for us! When we returned that night, what was resolved? Only the hairdryer was replaced! And even though the new hairdryer wasn't broken, the airflow was so weak that it took an hour to dry my hair, but I won't even dwell on that. The bathroom still smelled just as bad, nothing was fixed. What was even more frustrating was when we took a shower that night, less than five minutes in, the bathroom flooded!?! The water was up to our ankles!?! Seriously, I was speechless. The next day, I complained to Trip.com, and they assured me the issues would be resolved. But when we came back after our day out, it was the same as before, none of the problems had been fixed!!! The bathroom still stank, and the drain still wouldn't let water through!!!!! This was the worst hotel stay ever!!
Original TextTranslation provided by AI