Zhangjiakou Fulong Fengling Yuegu Fanwoods Hotel

My overall experience at this hotel was exceptionally poor. The resort is huge with multiple buildings, and there are absolutely no signs in the underground parking garage to guide you to the check-in area. To make matters worse, the skinny front desk manager spoke with such a terrible accent that I couldn't understand him, and he was quite impatient! Then, upon entering the room, it was the very first time in my life I had an urgent impulse to check out immediately. First of all, the room assigned to me was completely different from the one I booked. When I went to the front desk, they searched around for a long time and couldn't find the room matching my reservation—isn't this misleading consumers? The manager simply brushed it off, saying something like, "This is also a themed room just like the one you booked." I told him, "My daughter picked the exact style shown in the pictures, but what you gave me is totally different. Not a single thing matches—the room type, decor, layout, and color scheme are all completely off." Eventually, my wife said we should just let it go. I only stayed because I didn't want to upset my wife over this; otherwise, I definitely would have checked out. On top of that, the room felt very dirty. It's the first time I've ever felt that a hotel's hygiene was this atrocious. I don't know how other people feel, but I know that many influencers on [censored platforms] praise this place to the skies just to make money—it's all utter nonsense! And what about the kids' play area inside the hotel? It's the first time I've ever seen a hotel charging extra for its own facilities; those are supposed to be standard hotel amenities! The first two photos show what I booked, and the third photo shows what I actually got. The floor felt so dirty.

It feels like this hotel complex is the main feature of Fulong Four Seasons Town. The commercial street downstairs doesn't have much to offer, just a few dining options, and nothing particularly tasty. Check-in was very slow during the holidays. The front desk staff showed some service awareness, but not a lot; it felt like they were trying to maintain service standards primarily due to pressure from reviews or performance evaluations. The room hygiene was just average, with some unclean stains on the sheets. Breakfast options were very limited, just enough to fill you up. The only thing I found truly commendable was the shuttle bus driver, who was very enthusiastic and seemed to genuinely provide service from the heart. We booked a lake view room and could watch the musical fountain from the room at night, but the room was very hot and dry, making for an uncomfortable stay.

Chongli is very beautiful and the hotel conditions are great. Teenagers can enjoy downhill biking, while younger kids can have fun at the Polar Bear Paradise. Dining is convenient, and the family room for two adults and two children was very spacious. We will definitely come back.

Let me start with my overall impression: I'd choose Fulong again, but I wouldn't want to stay in this particular building again. We were assigned to Building 20. Walking from the B1 commercial center felt like being banished to Ningguta. At night, returning to the room meant walking through the dark, non-existent lobby of Building 20 and waiting in a dimly lit elevator area. We were on the 5th floor, the top floor, but due to some unknown issue with the building's structure or staircase, the children next door running around day and night made me feel every single thump. As someone with sleep problems, you can imagine how frustrating that was… The second thing I want to complain about is the bed design shown in the picture. I literally bumped into it and brought tears to my eyes late at night… Everything else was pretty good. The cleanliness was up to par, the service was excellent, the room had a washing machine, and parking was free. Oh, and by the way, the breakfast at the French restaurant wasn't good…

This was my second stay at Hotel Hwago, and the butler proactively added me on WeChat beforehand to ask about my preferred room type and car registration, which was excellent service. The hotel's location is super convenient, right at the foot of Fulong Mountain. Even though it's a bit chilly at night this time of year, the hotel room was very warm. Overall, it's a good value-for-money hotel and worth recommending.

Facilities: Well-equipped and excellent. Cleanliness: Spotless and tidy. Environment: Beautiful. Service: Great service, issues resolved promptly. Underground shopping street sightseeing train (free ride): The 'ding-ding' tram and small cars in the shopping street are always available.

This is our second time bringing our child to Chongli for cycling, and also our second stay at the Huanhuo Hotel. The room was clean and hygienic, the bed was comfortable for sleeping, and there were no strange odors in the room. They provided breakfast for two, and it was convenient for getting around. The service staff were exceptionally friendly. Many thanks for their attentive hospitality over the past few days.

The soundproofing in this hotel is absolutely terrible. You can hear everything from the hallway crystal clear. The first night, kids were running and screaming up and down the hall. The second day, a kid next door was banging and kicking the door in the hallway, completely unsupervised. We had to go out ourselves to tell them off, which led to an argument with the guests. The hotel staff did nothing to resolve the situation to our satisfaction, completely ignoring the problem. The hotel management is truly awful, and no compensation was offered. If you're looking for a quiet stay, seriously, do NOT book this place. It's way too noisy.

Our family stayed at the Fulong Refreshing Hotel in Chongli during the Mid-Autumn Festival with our child, and the overall experience far exceeded our expectations! Before leaving, I saw a few reviews that made me a bit worried about the room and the cleanliness of the Polar Bear Fun Park, but our actual stay was great. The Polar Bear Fun Park is huge with a wide variety of activities, and our baby loved it so much they didn't want to leave. There are also 3 pump tracks in the park, perfect for kids to cycle on. I also just learned that you can do downhill biking here in the summer. I saw quite a few people doing it and it made me eager to try, but unfortunately, I couldn't book a coach this time, which was a small regret. The autumn scenery in the town is beautiful, and even though it wasn't ski season yet, the ski slope conditions were clear to see. The resort facilities are comprehensive, with amusement rides, an underground commercial street, and complete ski facilities. It's incredibly close to Chongli county town, making it very convenient to go there for meals. Our family had a fully satisfying one-stop experience for dining, lodging, and entertainment. Although the hotel details might be slightly below those of a top luxury hotel, the overall value for money is excellent. We look forward to coming back for skiing in winter!