Novotel Xi an The Bell Tower Hotel

This hotel is valued worth . Jason & sharon is friendly . We checked in late but is welly entertained. (Our room is free upgraded) The hotel is nearby subway station and stragically located in the city centre. As Malaysian , we strongly recommend you to stay here.

The reception team was consistently top notch throughout our stay from 8 December to 13 December (Mia Wu, Jennifer, and other staff whose names I regrettably forgot). Their service was warm, efficient, and reassuring.We had an unpleasant experience with some shops outside the hotel and were unfortunately scammed while visiting the mountain area. However, the hotel team was extremely helpful and supportive, especially the reception staff on 11/12 and 12/12. Mia Wu especially went above and beyond, she helped contact the shop owner, resolved the issue, and even assisted in posting the disputed item back. They handled the situation professionally and with great care. Housekeeping was excellent — the room was spotless, very clean, and the team paid close attention to our needs, thoughtfully replenishing items according to what and how much we used. The bellboy at Level 1 was also extremely helpful. We had five pieces of luggage, and he rushed over immediately to assist and was always ready to help whenever needed. Overall, truly outstanding service from the Novotel team. Fantastic location, walking distance to Muslim quarters & Drum tower, shopping area and stone throw to train station

Our stay at the Novotel Xi'an was fantastic. We loved how clean and comfortable everything was—it felt like a real haven after busy days of sightseeing. The location was perfect for us: a straightforward 10-minute stroll to the amazing food in the Muslim Quarter, and with the subway right there, we could zip anywhere else easily. But what really made it special was the staff. Everyone was so genuinely friendly and helpful. It’s a great spot that we’d definitely pick again.

I had a really pleasant stay at Novotel Bell tower Xian. The location is perfect, so close to bell tower and e Muslim quarter. Serena Zhao at the reception desk was very courteous and went out of her way to guide me around the city. Would definitely recommend fellow tourists (solo and family alike) to give Novotel a sho

Novotel is a great location to stay in Xi An. It is near to the action yet at a little quiet corner. The staffs were very helpful and friendly, especially Faye and Serena Zhao. They assisted me with my the online package delivery and answered any queries I had with a smile. The cleaning service was great too. Room was cleaned daily. Would love to stay here again in future!

小圆 was my designated contact during my stay in Xi'an She was excellent and attentive even on her day off! Went above and beyond, a credit to the staff. She even got me a little thank you gift to finish off ny first trip to Xi'an on a high Room was excellent, able to walk to Bell Tower (5 minutes), City Wall (20 minutes) and good transoort links e.g. subway/metro Tourist Bus etc as well as good shopping around the area. I made good use of the included Breakfast and afternoon tea (小圆 even ensured I could access when I had checked out for the morning due to ny tour taking me past 3pm) Room came with everything I needed for my stay, slippers robe, toiletries, plentiful bottled water and some soft drinks as well were waitinf in the fridge for me, usual hot drinks too. Will definitely consider staying again when I have the chance to revisit.