I booked a stay at Phoenix Island with high expectations, planning for three nights, but after my actual experience, I shortened it to two. Here’s my honest feedback.
✨ **Highlights**: The unbeatable front-row sea view and the scenic artificial island make for great photos. The view is definitely the biggest plus.
⚠️ **Areas for Improvement**:
1. **Inadequate Room Amenities**: The in-room washing machine and microwave were unusable, requiring a trip to the public area on the second floor. This was very inconvenient for families.
2. **Insufficient Elevator Capacity**: Only one elevator was operational during my stay, leading to long queues and waiting times during peak hours. This seriously lacked a user-friendly design.
3. **Faulty TV**: The TV in the room was malfunctioning and couldn't be turned on properly.
4. **Bathroom Odor**: The bathroom drainage seemed to be clogged, causing a continuous sewer smell that significantly affected comfort.
This place might be suitable for those primarily looking to take photos and enjoy the sea view. However, for families with children who prioritize convenience and living quality, I'd recommend thinking twice. I hope the hotel can promptly repair its facilities, optimize building management, address the bathroom odor, and enhance the overall guest experience.
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