Grand Hyatt Sanya Haitang Bay Resort and Spa

Traveling with family, we booked a twin room on the 11th floor. The room was quite spacious, enough for three people! There were many family activities arranged, but they felt a bit perfunctory, as it's not a dedicated family hotel after all. The butler only contacted us after check-in, and the welcome fruit was delivered on the second night. The butler service was great and basically accommodated all our requests. I heard the Grand Hyatt's breakfast was delicious and plentiful, and it truly was! The breakfast definitely deserves high praise. However, the low rating is due to the hygiene conditions. 1. The small bed had a takeout food smell, I'm not sure why. The next morning, my child's arm had many bites. We informed the front desk, and they arranged for pest control and a change of bedding. 2. The room had a pervasive musty smell, even the pillows, perhaps because it had been raining for a few days. The front desk arranged a room change to the 12th floor, but that room also had a musty smell, so we just gave up. They provided a dehumidifier, which is better than nothing. Upon check-out, the hotel, feeling they hadn't satisfied us, offered either an airport transfer or lunch. Those who understand, understand the intention behind this! Overall, it didn't meet my expectations.

The public areas are really beautiful. The breakfast, as mentioned online, offers a rich variety and is delicious; I could eat their 'zaopo cu' (vinegar soup) all day! I stayed on a high floor in the North Tower with a sea view, and they thoughtfully provided a bubble bath. Although there was a ointment lid when I checked in on the first day, and some facilities were a bit old, and they also forgot to send the two coconuts they promised later, overall it was still very good. The housekeeping department was also very attentive and responsive. Especially the travel photography, I didn't have high expectations, but it turned out so well that I couldn't resist spending money on the photos.

Our stay was wonderful! The front desk staff were warm and polite, and our butler Rose provided attentive service. The hotel grounds are beautiful, perfect for taking photos. I've stayed in many five-star hotels, but this was by far the best and most extensive breakfast I've ever had – it looked so good I almost didn't want to eat it! It's very close to CDF Duty Free Shop for shopping, and Food Street 68 has a fantastic variety of food. The beach bar has an amazing relaxing vibe. We also tried Manmo Travel Photography; the photographer was great at finding angles, and the photo selection staff were patient and enthusiastic, leaving us with tons of beautiful travel photos. A perfect vacation!

Haitang Bay Grand Hyatt is truly a low-key and comfortable vacation choice 🌴. It's not overly flashy or an 'influencer hotspot,' but rather it strikes the perfect balance. The room is spacious, and the scenic bathtub, coupled with a bubble bath, allowed me to soak away all the travel fatigue while watching the sunset in the evening. Our butler, Dora, provided excellent service. You could genuinely feel that she cared deeply about our stay experience. She wasn't intrusive, but whenever we had a request, she responded immediately. The attention to detail was truly thoughtful.

The hotel room service was excellent, and the butler was very attentive. The travel photography service was also great. On this trip, I also stayed at the Autograph Collection in Dadonghai, and the service here was noticeably better, especially the travel photography. A big shout out to the photographer and the selection assistant! Picture one is a casual shot I took, and picture two is from the hotel's travel photography. It would have been perfect if the weather had been a bit better.

I had a wonderful 4-day vacation at Grand Hyatt Sanya Haitang Bay this time, and the overall stay was fantastic ✨. The hotel grounds are elegant with lush greenery, directly facing the stunning Haitang Bay seascape, offering a complete sense of relaxation as you stroll around. Diana provided thoughtful and attentive service; her responses were always prompt when I had questions, which was very comforting. The guest rooms were comfortable with complete amenities, and the pool area was perfect for relaxing and playing in the water, creating an ultimate holiday vibe. The hotel's location is excellent, making it convenient for getting around and sightseeing. Although island weather can bring some minor issues, the overall vacation experience was still great. I thoroughly enjoyed this stay and highly recommend choosing this place for a holiday in Haitang Bay. I look forward to visiting again!

My stay was quite pleasant, and a special thanks goes to our butler, Fiona! She was incredibly responsive to all my inquiries, big or small, and helped me arrange everything perfectly. She resolved any issues promptly and was very thorough and considerate, which made the whole vacation much more stress-free. Although the weather wasn't ideal and it rained, the hotel grounds had a unique charm in the rain, making the overall experience still very good. The travel photography service was also great, with no forced spending, and the photos were taken with great care. The breakfast was outstanding, the best I've had these past few days.

This was my first time in Sanya, traveling with my two-year-old. The Grand Hyatt was definitely worth it. The hotel facilities are complete, and the breakfast selection is rich and delicious. Before check-in, a butler added me on WeChat, and any requests were handled promptly. The housekeeping staff also kept the room very clean. The hotel's travel photography service was also excellent; the photos turned out surprisingly well. Overall, I'm very satisfied.

We chose the Grand Hyatt Sanya Haitang Bay for our vacation this time, and the experience was quite good. Abby was warm, attentive, and very efficient. The room was spacious and bright, beautifully decorated, and the bedding was comfortable. Our butler, Abby, provided thoughtful and timely service, always anticipating our needs throughout our stay. She handled everything quickly and appropriately, and her responses were prompt. The room size was very generous, making it perfect for families. We had a very comfortable stay these past few days and will definitely come back if we have the chance! We were very satisfied with the service at the Grand Hyatt this time.