This was my first time staying at Mousse, and before checking in, I'd read reviews on several platforms, including negative ones. I even called the front desk beforehand to inquire about the issues mentioned in those bad reviews. After receiving patient replies, I still felt confident in choosing Mousse. On the 25th, around 2 PM, Manager Dou showed me to my room. Her service attitude was surprisingly excellent, completely different from what the negative reviews suggested. Service attitude and quality are very important to me. She was patient, kind, and flexible. Manager Dou elaborately responded to everything we discussed. For example, when I mentioned needing good lighting, she said I could call the front desk if I needed more lights.
I was also given a free upgrade to a suite, which was very nice. I saw other room types too, and they all looked great, offering excellent value for money. The photos below are my actual shots, though I'm not sure why I couldn't upload live photos, and they turned out a bit blurry. To show my appreciation for the hotel's service, this is my first time writing an honest, positive review and taking pictures for it. The hotel was very quiet at night, and every time I ordered takeout, the robot delivered it quickly, which was super convenient 👍. I will definitely choose Mousse again when I come back to Dongguan.
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