Richmond Hotel Sapporo Odori

The hotel is located in Tanukikoji, which is a great location. You can go shopping and dining directly from the back exit. It's also within walking distance of both the subway and bus stations. Check-in and check-out are self-service, and the hotel staff are very professional.

Let's cut to the chase: if you're assigned room 714, demand a room change immediately! We booked two of the largest rooms available. One of them had a continuous noise coming from the wooden headboard. Since we checked in quite late, around midnight, and then ate, showered, and finally went to bed around 3 AM, we were woken up by the persistent noise around 4 AM. We reported the issue, and after the front desk staff inspected it, they immediately acknowledged the problem. However, the new room they gave us was smaller than our original room type – please refer to the first and second pictures. When checking out the next day, we tried to discuss this with the front desk, but they just deflected, saying, "Sorry, since this was a platform booking, you'll need to contact the platform." While I understand that, they showed absolutely no willingness to resolve the issue, so to avoid further delays, we just left. Afterward, I contacted Trip.com, and they repeatedly tried to communicate with the hotel. The hotel refused to offer even an apology or a partial refund. After four attempts at communication, they wouldn't refund a single penny. Trip.com eventually offered some points as compensation, and not wanting to trouble them further, I let it go. The front desk service itself was fine, but the hotel management was unresponsive and had no compensation plan for issues.

The 3-bed room was spacious, and the location was excellent. The restaurant even has a back door that leads directly to Tanukikoji Shopping Street. If you're coming from New Chitose Airport with large luggage, I highly recommend taking the airport bus directly to the hotel. The Japanese breakfast at the hotel was extensive and delicious. I'll definitely book this hotel again next time I'm in Sapporo.

Excellent rooms! I stayed for three nights. They have large rooms if you need space, and smaller, more affordable ones too. The location couldn't be more convenient – Don Quijote is just 50 meters away!

Excellent location with convenient transportation and easy access to shopping. The environment is clean, the bedding is comfortable, and the food is delicious. The facilities are well-equipped, the service is attentive, and the staff are polite. I will definitely come again.

An average hotel in a great location, right next to Tanukikoji Shopping Street. Sapporo Station is about a 20-minute walk away. The service was good; I stayed for 4 nights and received drink vouchers, though I didn't use them. I didn't specifically take photos of the room, but it perfectly met my needs. I booked too early and missed out on a 50% off promotion that came out later. 😅

🧭: The hotel's location is excellent, with convenient transportation. It's an easy walk to Odori Park ⛲️ and the TV Tower 🗼. ✅: The hotel provides POLA shampoo, conditioner, and body wash, which is a great value for money. The lobby also offers other toiletries, coffee, and tea bags, which guests can pick up as needed. ✍️: The hotel's back door connects directly to Tanukikoji Shopping Street, 4th Block, making shopping and dining incredibly convenient. No more getting lost! 😂