Bvlgari Hotel Tokyo

Overall, it was a good stay, but the hotel's public areas felt a bit small, and the layout was a bit confusing. Combined with the generally dim lighting, it sometimes felt a little oppressive. The room itself was fine, though the bed seemed a bit smaller than those at an Aman property. The entrance was genuinely hard to find. The entrance within the Yaesu shopping mall was particularly small and poorly marked; I had to walk around for a while the first time I looked for it. The hotel also doesn't seem to have a Taxi Card. If you hail a taxi on the street to come back, where the driver drops you off can be a bit random, but I didn't encounter any issues using ride-sharing apps. The service was generally good, especially the front desk, concierge, and bar staff downstairs – they were all very friendly, enthusiastic, and willing to help. However, the competence of some staff members was indeed quite average. On the first night, after turn-down service, I noticed there was no ice bucket in the room, so I called to have one sent up. The staff member who brought the ice bucket barely spoke any English. I casually asked if ice buckets are usually provided during turn-down service, or if I needed to call for one every time. She seemed to completely misunderstand and kept saying "Sorry." Later, when I directly asked her if she spoke English, there was still no response, making the situation a bit awkward. It's not a major issue, but encountering this at a hotel of Bulgari's caliber in Tokyo was quite surprising. The turn-down service itself was excellent. Fresh fruit and snacks were prepared every evening, along with a thermos of hot tea. On the last night, I even received a luggage tag as a departure gift. I really appreciated these little touches. In summary, there were no major problems, and the stay was comfortable, but some aspects didn't quite meet my original expectations for Bulgari. It's still quite a way from being the best in Tokyo.

The dedicated butler service with direct contact was excellent, as were the fresh fruit and dessert sets prepared daily. The warm tea service in a thermos at night was a unique and pleasant touch. The swimming pool was great, and the restaurant was very satisfying. It's a fantastic hotel with no flaws, apart from the price.

In my opinion, Bvlgari is hands down the best hotel in Tokyo, a must-stay! 1. The hotel's overall aesthetic achieves a perfect balance of Eastern and Western beauty, seamlessly blending Bvlgari's unique Italian jewelry artistry with Japanese Zen-inspired interior design, truly embodying top-tier luxury. The facilities and room decor are all brand new, and the pool is incredibly photogenic and stunning. 2. The service is polite and understated. I checked in directly in my room, with my passport retrieved from my bag downstairs, making the process incredibly smooth and efficient. 3. There's a shopping mall right downstairs, which is extremely convenient if you want to pop down for some shopping or a meal. The location is also very close to Tokyo Station, easily accessible upon arrival. 4. The breakfast was quite good, although the Japanese breakfast options fell a bit short for my taste. Also, I find the à la carte style slightly inferior to a buffet, but then again, all Bvlgari hotels serve breakfast trolley-style, so it's a matter of personal preference. Overall, having stayed at both Aman and Bvlgari on this trip, if I had to choose again, it would definitely be Bvlgari.

The front desk claimed to have upgraded our room for free, but upon check-in, we found ourselves on a low floor with the Tokyo Station railway tracks right outside the window. The constant rumble of trains day and night severely disrupted our sleep. We considered asking to switch rooms, but with only two nights booked and a lot of luggage, we decided against the hassle and just made do. Paying premium hotel prices for such a poor experience was a huge disappointment. I highly recommend avoiding rooms facing the railway tracks when booking.

I specifically came to experience the Bulgari Tokyo, which is on the 2025 Top 50 list. The pillow menu was great, the views were excellent, the public areas were spacious, and the service was impeccable. The breakfast was a bit less substantial compared to the Shanghai location. They were very thorough with the private car parking arrangements. The room was very large and absolutely wonderful. When I arrived, they quickly helped with my luggage and brought it up to the room.

The food definitely needs improvement. The hotel's brand philosophy presentation is worth checking out. The service and facilities are excellent and worth a return stay. However, the dining experience seriously needs to be strengthened.

Fantastic experience! The service was top-notch, and while the price was high, the quality of service definitely justified it.