The sheets in the room had stains. The front desk staff communicated in a very curt manner throughout our stay. Some of the foreign staff's Japanese language skills were even worse than mine, an actual foreigner. Their attitude was arrogant; they clearly don't understand what the service industry is about. Often, even when there were many staff members around, they failed to recognize guests needing assistance. I suggest the hotel consider layoffs; two people would be more than enough. In the bathroom, there was a white non-woven bag instructing guests to put used towels outside the door by 11 AM for fresh ones to be hung on the doorknob. We followed the instructions, but when we returned late, the dirty towels were still in the same spot. It was late, and we had to go downstairs to the front desk to ask for new ones ourselves. There's barely any service to speak of; it's truly disappointing. The room had a large window, which is rare for Japan, but the curtains were tiny, letting light in from all sides. At night, it was hard to maintain privacy because of the gaps. The picture shows the stained bedsheets.
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