Rendezvous Hotel Melbourne

We stayed again to celebrate my wife’s birthday and were told beforehand that the occasion had been noted and that something special would be prepared for her. Unfortunately, nothing was arranged on arrival and, once again, there was no recognition that we were returning guests. We then tried contacting the staff member we had been communicating with, but received no response until after we checked out. It was disappointing, especially as everything had been acknowledged beforehand. Fortunately, we still had a wonderful birthday celebration in Melbourne, but the hotel’s lack of communication and follow-through was frustrating. Hospitality is ultimately about making guests feel valued and cared for. We hope the hotel can do better in making returning guests feel valued and cared for.

The location was really good as it was near many tram stations so you can really take advantage of the free tram zone when getting around the CBD. The hotel is located opposite the Flinders Train Station so it is really convenient to get around to different places! The receptionist who checked me in on the first day was very nice, even offering me recommendations on the popular cafes nearby and allowed me to check in early after a long flight. However, some problems I encountered was that housekeeping almost never picked up the phone so it was difficult to reach them if I required something. Housekeeping also sometimes removed the card that was left in the card slot so I had to keep going down to the receptionists to get an extra card. Also, I booked for 1 Queen bed but they joined two single beds together so it was rather uncomfortable.

Nice hotel and nice staff, very helpful. Very pretty hotel.

Staff was very friendly from the moment you check-in, in-room dining and till you check-out. Room is spacious, with a decent closet space and enough space to open your luggages. Do just note that the toilet does not have a bidet. Location wise, it is very central and just right opposite the famous Flinder Station. Overall, would highly recommend 👍🏻

Realy good location, but: Most ridiculous view from a window (pic) Small room, living space 10 square metres maximum. Between check out and next check in 4 hours ( international standard 2) No filtred or bottles of water at room, all for money Coffee machine at room, but it's leaking (pic) So next time will choose something else