Grand Hyatt Jeju

I stayed for a total of five nights. The first three nights were booked through a Trip.com partner via a live stream, and the last two nights were booked directly on Trip.com. I'm really glad I had the Trip.com concierge helping me, otherwise, it would have been incredibly frustrating. We repeatedly asked for firmer pillows, but guests were told they had to speak to the front desk themselves. We were then told they could only be provided after 6 PM, but after waiting several days, they never appeared. The dirty coffee cups weren't cleaned, and the bathroom trash wasn't emptied. The bath towels from the previous night were refolded and given back to us the next day. How do I know? My husband had a shaving cut and used the towel to wash his face, and the next day, it was placed back in the supposedly clean spot. When we called hotel services, someone just spoke a few words on the phone, and no one came to check on the situation. For a hotel of this size, it's considered quite good in Jeju, but the service is truly terrible, and it's not just a little bit off. They want to attract Chinese customers, but their service is far from adequate. I probably won't stay there again, but I hope your service becomes less rigid and more up-to-date.

It was okay, pretty good, I'm satisfied. However, the check-in time is too late and the check-out time is too early. It would be much better if these could be improved. Otherwise, everything else was fine. Very satisfied.

Overall, it's quite convenient. The rooms are relatively large and have good views. However, that's about it. It's a large hotel with a lot of people, so you can't expect much in terms of service. Basically, it's convenient, but it depends on the price. If it's over 2000, I wouldn't recommend staying here. The value for money is generally average.

The hotel has a great location, with plenty of food options nearby. The room was spacious too, and my kids loved it so much they didn't even want to go out. Even though it was a city view room, the view was still pretty good, just a bit low on the floor. I'll definitely stay here again next time I visit Jeju Island.

The hotel's location is excellent, with E-Mart and Lotte Mart nearby. The facilities are comprehensive, and the rooms are very spacious with floor-to-ceiling windows offering fantastic views. The hotel restaurant's food is also delicious, even better than outside. The concierge service was great; seeing that we had kids, they helped us take all our luggage up to the room. However, the room cleaning was a bit rough, possibly because there are so many rooms, and the faucets were not very convenient to use.

The rooms are spacious, and the hotel is clean and tidy. The service is excellent, and the staff can communicate in both Chinese and English. The swimming area is also strictly managed; there's always a lifeguard reminding guests, which feels very responsible. Dining and duty-free shops nearby are very convenient. There's also a shuttle bus to and from the airport. It's definitely the top choice when visiting Jeju Island.

Nice room, will definitely come back again. It's quite convenient. Cleanliness: The hygiene is excellent and clean. Environment: There are plenty of food options nearby, mostly within 200-300 meters. Service: The front desk service is also fantastic, always available when you call.