Grand Hyatt Jeju

It was okay, pretty good, I'm satisfied. However, the check-in time is too late and the check-out time is too early. It would be much better if these could be improved. Otherwise, everything else was fine. Very satisfied.

Overall, it's quite convenient. The rooms are relatively large and have good views. However, that's about it. It's a large hotel with a lot of people, so you can't expect much in terms of service. Basically, it's convenient, but it depends on the price. If it's over 2000, I wouldn't recommend staying here. The value for money is generally average.

The hotel has a great location, with plenty of food options nearby. The room was spacious too, and my kids loved it so much they didn't even want to go out. Even though it was a city view room, the view was still pretty good, just a bit low on the floor. I'll definitely stay here again next time I visit Jeju Island.

The hotel's location is excellent, with E-Mart and Lotte Mart nearby. The facilities are comprehensive, and the rooms are very spacious with floor-to-ceiling windows offering fantastic views. The hotel restaurant's food is also delicious, even better than outside. The concierge service was great; seeing that we had kids, they helped us take all our luggage up to the room. However, the room cleaning was a bit rough, possibly because there are so many rooms, and the faucets were not very convenient to use.

The rooms are spacious, and the hotel is clean and tidy. The service is excellent, and the staff can communicate in both Chinese and English. The swimming area is also strictly managed; there's always a lifeguard reminding guests, which feels very responsible. Dining and duty-free shops nearby are very convenient. There's also a shuttle bus to and from the airport. It's definitely the top choice when visiting Jeju Island.

Nice room, will definitely come back again. It's quite convenient. Cleanliness: The hygiene is excellent and clean. Environment: There are plenty of food options nearby, mostly within 200-300 meters. Service: The front desk service is also fantastic, always available when you call.

We booked a room on the 17th floor. It was spacious enough and offered a nice view of the outdoor pool and planes taking off and landing! However, the facilities and service were truly disappointing... Let's start with the hairdryer – it was greasy on the outside and had a clump of hair inside. After two calls and a 30-minute wait, they finally replaced it! The sink in the bathroom was also leaking... And the hotel Wi-Fi was shockingly slow... What was most unbearable was when I asked the front desk for an umbrella on a rainy day. They were dismissive, saying it was the concierge's responsibility, and left me waiting without any help, even giving me a dirty look. Eventually, a female duty manager on the evening of July 5th handled it and compensated us with a complimentary breakfast. But overall, the experience was really bad... I probably won't choose Grand Hyatt again... The management definitely has issues...