I arrived on a rainy night, and the first room I was assigned, 1538, had a strange smell. I spent almost an hour going back and forth with Ctrip to try and resolve it, but got no response. Eventually, I went down to the front desk myself, and they quickly sorted it out and changed my room.
Aside from that hiccup, the rest of the experience was excellent. The hotel is located in Chiyoda Ward, which is incredibly quiet at night. Within a ten-minute walk, there are two FamilyMarts, one 7-Eleven, one Lawson, two Seijo Ishii supermarkets, and a Matsuya, making it super convenient for anything you need. It's also only a five-minute walk to both Nagatacho and Kojimachi subway stations. The complimentary amenities available at the front desk are very comprehensive, and the staff's English proficiency is quite good. Overall, it was a fantastic experience. Of course, it would have been even better if Ctrip's negotiation process had been more efficient.
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