Emaar Al Khalil

the hotel not really far from the mosque, its arround 700 meters. hotel has good water pressure. but its too small to have a big AC. so sometimes we need to turn off the AC because the room is too cold. the hotel have 5 elevator, is help us diring the prayer time.

Hotel locations are very good walking distance to Haram and staff are too nice and Helpful specially Mr Amjad Abu shahin he’s very nice guy try to help you but unfortunately my staycation was good but not perfect because my washroom basin are blocked by water I am asking to lo of time but they didn’t come to check also. That’s why I am upset .

The hotel was great location it was 10 to 15 minutes walk depending on crowd. The staff was great they let us early checked in . The breakfast was very good with lots of choices We all loved it , we had 3 rooms and room service was great .

Their Room very clean . Nearby Masjid Haram. But I think the price should be little cheaper.

There should have been a 0 star option.I would strongly advise against staying here. My experience has been extremely disappointing from start to finish. The room was extremely tight and cramped, with practically no window at all....the one that was there didn't open, which made the stay feel very uncomfortable and claustrophobic. Even basic things in the room were frustrating. The switchboard barely worked and I had to try plugging things in at different angles and positions a ridiculous number of times before it would actually work. This should not be an issue in a hotel room. On top of that, the internet connection was extremely poor and actually caused me to miss an important meeting. The hotel phone was also practically useless, calls to reception and housekeeping simply went unanswered. I have been following up repeatedly for several days, contacting everyone from management to reception and lower-level staff, and despite raising the same issues over and over, I received no meaningful resolution. My complaints were left unanswered for more than 72 hours. The internet connection is extremely poor and actually caused me to miss an important meeting. The hotel phone is practically useless calls to reception and housekeeping simply go unanswered. I also repeatedly went downstairs to reception myself because nobody would answer the phone. On multiple occasions, there was no one even present at reception. When staff were there, I found them extremely rude, dismissive and unhelpful. I even spoke directly with the manager and was told to contact the relevant team myself, despite having already spent days chasing this. A hotel should not require a guest to repeatedly beg for basic assistance. I gave them more than enough opportunities to fix the situation, but nothing was done. I eventually had no choice but to request an immediate checkout. Honestly, save yourself the frustration. The way complaints are handled here is unacceptable. They wouldn't refund and wouldn't want to deal with the issues. There should have been a 0 star option.I would strongly advise against staying here. My experience has been extremely disappointing from start to finish.I have been following up repeatedly for several days, contacting everyone from management to reception and lower-level staff, and despite raising the same issues over and over, I received no meaningful resolution. My complaints were left unanswered for more than 72 hours. The internet connection is extremely poor and actually caused me to miss an important meeting. The hotel phone is practically useless — calls to reception and housekeeping simply go unanswered. I also repeatedly went downstairs to reception myself because nobody would answer the phone. On multiple occasions, there was no one even present at reception. When staff were there, I found them extremely rude, dismissive and unhelpful. I even spoke directly with the manager and was told to contact the relevant team myself, despite having already spent days chasing this. A hotel should not require a guest to repeatedly beg for basic assistance. I gave them more than enough opportunities to fix the situation, but nothing was done. I eventually had no choice but to request an immediate checkout and refund. Honestly, save yourself the frustration. The way complaints are handled here is unacceptable.

Hotel show room in online looking so clean and beautiful but when I arrived the hotel they give me a very dirty room I really feel sick here to see the dirty room.

Best Location only 10 munites walk to Kaba. Also staff was all good and Professional. InshaAllah we will stay there again as soon as possible 🤲🏻

Locate only 10 minutes from the Masjidil Haram. Plenty eating place around the hotel. Easy to get taxis though the street will be close during prayer times. A housekeeper staff clean my room right away upon my request so thumbs up for that, then another staff member comes to check and ask for cleaning ratings. to me that means they care about cleanliness. Cleanliness can be improved but overall it’s a pleasant stayed.

Location close to haram 5 to 7 min walk but very small washroom like train washroom when u shower to small not stand proper and bed very small if u 5.10 or 5.11 fit your leg go out of bed cleaning guy not clean room my room 2 towel every day only change one towel not fix bed or clean washroom only give one towel 2 bottle water and change garbig bin that ever you left bed same thing as it is washroom also same thing